Assistant Community Manager at Hamilton… · Aria at…

Position Summary

The Assistant Community Manager assists the Community Manager with the overall operation of the property. This position is also responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes.

Essential Duties & Responsibilities

• Maintains all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.

• Accurately and timely completes daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix.

• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.

• Collects delinquent account balances from previous residents.

• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.

• Leases apartments as needed.

• Responsible for shopping competitive properties.

• Demonstrates social media activity and experience in managing and creating engaging content across various platforms.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Processes move-ins, move-outs, and lease renewals.

• Audits all new and current lease agreements and resident files for accuracy.

• Assists Community Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.

• Composes and prepares routine correspondence, rental notices, and other letters and memorandums.

• Assists the Community Manager in resident relations and problem resolution.

• Assists Community Manager with Timecard submission.

• Assists with resident retention, which may involve planning and organizing social events at the property.

• Assumes responsibility for the operations of the property in the absence of the Community Manager.

• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.

• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel and Entrata (or other on-site accounting software.)

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic to intermediate mathematical and accounting functions.

• Ability to read and comprehend financial statements, such as budgets, financial reports, accounting information, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to close a sale.

• Ability to manage a team.

• Ability to train.

• Ability to set and meet goals.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Real estate license (if required by state).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Must be reachable at all times via phone or pager, except during approved time off.

• Ability to work weekends and non-traditional holidays.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent climbing, reaching, use of fingers, talking and hearing.

• Moderate pulling.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire and radiation.