Concierge for Assisted Living Community at HallKeen… · Boston

Apply Job Type Part-time Description Job Title: Concierge Location: Susan Bailis Assisted Living - Boston, MA 02115 Hours: Per Diem Job Summary Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations. Free Heated Underground Parking Available! Requirements Duties and Responsibilities: The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation. · Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. · Fills out Sales Inquiry cards for Community Relations Director. · Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. · Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. · Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. · Coordinates guestroom reservations. · Receives, sorts, and routes mail, and maintains and routes publications. · Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. · Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. · Performs other clerical duties as needed, such as filing, photocopying, and collating. · Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director. · Collects money for meal tickets, etc. · May perform other duties as assigned. Minimum Qualifications · High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. · Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. · Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. · Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. · Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. Required Behavior · Arrives to work on time. · Absence and tardiness is minimal. · Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs. · Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well. · Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport. · Able to work cooperatively with a group of people to achieve goals and objectives. · Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. · Able to work various schedules and shifts as needed. · Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs. Physical Demands · Physically able to move at least 50 lbs. without assistance. · Physically able to bend, reach, and work in small areas. · Physically able to push and pull equipment and furnishings. Salary Description $19 per hour