Dealer Commercial Fleet Agent II at Hall County… · Gainesvil…

DEALER COMMERCIAL FLEET AGENT II Full Time · Location: Gainesville, GA, US Job Summary: Acts as agent for the State of Georgia for registration, titling and taxation of motor vehicles including enforcement of all laws and regulations related thereto. Primarily dedicated to assist both local and out-of-state dealerships regarding title ad valorem taxes, fees, penalties, insurance, and commercial/fleet registrations and renewals. Employees in this classification examine titles, title applications, and supporting documentation to ensure legal and accurate titles are issued by the State. Work includes controlling and accounting for tags, decals and related inventory. Position is responsible for advanced knowledge of established procedures, departmental guidelines, legal requirements, and regulatory standards applicable to the work. Essential Functions & Responsibilities: Dealer/Commercial Responsibilities Provides prompt and accurate information and services courteously to agents and/or customers of dealership transactions in person or by telephone related to ad valorem, motor vehicle registrations, and title applications.  Opens and closes assigned customer service window within required timeframes; performs required processes to set and close out cash drawer daily. Collects and accounts for monies from motor vehicle and commercial vehicle taxes; balances all credit/debit charges, checks, and cash to reports for drawer at the end of each day. Prepares and verifies documentation for refunds and overpayments, for both motor vehicle and property tax payments. Ensures that Hall County is in compliance with all State and Federal requirements governing motor vehicle titling and registration. Maintains Federal forms and ensures compliance with Federal regulations as pertains to heavy road use tax. Processes motor vehicle registrations, collects ad valorem taxes on vehicles and takes customer calls concerning motor vehicle registrations ensuring accurate and complete information is given to the customer and verifies taxpayer’s residency. Processes title/tag applications. Assesses the customer’s documents to determine authenticity, completeness and correctness based on tax/tag/title laws and State Motor Vehicle and Department of Revenue rules and regulations. Verifies information on documents, correct fees assessed, customer’s signature on application, monies collected, application validated, endorsed check, and information entered on computer system correctly. Enforces insurance requirements and regulations for individuals and fleets. Handles court documents, court orders, divorce decrees, inheritance decrees, wills, letters of testamentary, abandoned vehicle process and procedures. Processes applications for out-of-state titles; contacts lienholders and/or customer as required to obtain all documentation necessary to complete conversion. Processes lost or stolen tags/decal reports, replacements, replacement titles, duplicates, duplicate titles, lost in mail tags and decals, registration cancellations, and advises customers concerning termination of registrations and insurance. Receives and handles tag and title inquiries from a variety of sources, e.g., internal customers, external customers, police and law enforcement agencies. Verifies checks presented conform to office and banking policy, accurate amount, filled out correctly, signed, dated and conforms to generally accepted standards including name and address on check. Verifies proper use of credit/debit cards and compliance with vendor rules and regulations. Processes leased vehicles and ensure they are titled and insured correctly. Ensures liens have been recorded correctly on titles and are removed with verification of lien release. Processes registrations for heavy trucks and ensures correct tag sold and correct fees paid depending on vehicle weight and private, commercial or IRP usage. Computes and collects TAVT taxes when and where applicable. Calculates and collects sales tax on non-TAVT vehicles including purchases acquired from out of state dealers and businesses for non-motorized vehicles. Processes dealer titles to and from dealer A/R accounts. In absence of Tax Tag Supervisor, may act as lead and lobby supervisor . Oversee and back-up Dealer Commercial Fleet Agent I, process dealer title transactions and audit transactional title work. Responsible for managing all dealer operations, ensuring compliance and best practices.  Email end-of-day reports. Audit Tax Tag Agent I title work for accuracy and correct ownership when necessary. Calculates and collects commercial bus fees and Ad Valorem taxes based on gross vehicle weight and purchase date or date of first operation. Calculates and apportions Ad Valorem taxes on IRP trailers. Ensures compliance with Federal regulations and laws for 2290 FHVT. Processes trailer and motorcycle tags and decals. Verifies federal regulations permit usage on highways.  Verifies required documentation and issues trailer T plates for non-commercial trailers.  Verifies medical forms authenticity for processing and issuing disabled plates and placards. Verifies free and fee-based plates. Verifies and issues military personnel tags and decals in accordance with federal laws pertaining to military personnel. Processes title applications, liens, and verify Georgia insurance for out of state taxpayers who are new to Hall County. Request and process titles from lien holders and lessors, in and out of state. Log dealer/courier packages for tracking within the office. Manage and generate rejection letters for documentation requests to ensure proper communication and documentation protocols are followed. Minimize held or rejected dealership paperwork by processing or requesting necessary documents in an efficient and timely manner. Ensure that dealer appointments are accurately managed within the appointment system. Prepares and issues correspondence to dealership when and where applicable. Verifies, processes and may prevent registration for rebuilt, salvaged, or totaled vehicles. Ensures proper and legal procedures have been followed and completed prior to issuing registration and plates. Serves as support / back up to front line tax/tag clerks as needed. Regular and predictable attendance is required.  Performs other related duties as required.  Minimum Qualifications Required: Education and Experience: High School Diploma or G.E.D. One year of title processing experience. One year of front-line tax/tag agent experience supplemented by two or more years progressively responsible and knowledgeable work experience in processing tag and title transactions; additional college level education is preferred and may substitute for a portion of the required experience; or an equivalent combination of education, certification, training and/or experience Any equivalent combination of education and experience which provides the minimum level of qualifications stated above. Licenses and Certifications: Notary Public Certification Knowledge, Skills and Abilities: Knowledge of pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work. Knowledge of effective office management principles, practices, and procedures. Intermediate level business mathematics, including addition, subtraction, multiplication, division, percentages and decimals. Skill in written use and application of required standards of business English, including proper grammar, spelling, diction, style and punctuation. Skill in researching, compiling, and summarizing data and information materials. Knowledge of general office procedures, methods and equipment. Knowledge of computer programs and ability to use programs efficiently. Knowledge of department policies and procedures relating to the collection of relevant taxes and fees. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form. Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications. Ability to provide lead worker training, assistance, and guidance to other unit staff in the essential functions of the work. Ability to establish and maintain effective records maintenance and file management systems. Ability to communicate effectively both verbally and in writing, and in presenting information and responding to questions regarding functional area of assignment. Ability to establish and maintain effective working relationships and communications with co-workers, internal/external customers, department management and the public. Ability to read and interpret technical and legal documents, operation and maintenance instructions, and policy and procedure manuals. Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum direction. Ability to comprehend written and verbal material and instructions and apply to unique situations. Ability to work in a team environment. Ability to make mathematical calculations with speed and accuracy. Ability to receive money and make change. Ability to deal courteously and diplomatically with the public and be tactful with angry/hostile customers. Ability to demonstrate general computer literacy. Ability to attend off-site overnight training seminars. Ability to obtain/retain a valid notary public certification.  Ability to communicate clearly and effectively, both orally and in writing. ADA Minimum Requirements: Physical Ability:  Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously meet deadlines; stay organized; use math/calculations and use a keyboard/type. Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 25lbs.   Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.  Sensory Requirements:  Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment. Environmental Factors:  Essential functions of this position continuously require the ability to either work with others or work alone.  This class specification should not be interpreted as all inclusive. It is intended to identify the major respon­sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica­tion. Reviewed by HR: 4/21/26