Product Expert, Clinical at Haleon in Bengaluru, Karnataka, India

Product Expert, Clinical Location: Bengaluru Campus 31 Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role Product Expert – Clinical is accountable for all aspects of the Clinical technology ecosystem, including business and technical analysis, backlog management, agile delivery model and methodology, operational performance, enhancements, replacements, and future capability roadmaps. In addition, the Product Expert is responsible for all business-as-usual (BAU) activities within the Clinical landscape, ensuring smooth and uninterrupted operations. Key responsibilities Technology Strategy & Enablement: Develop and align partners on a vision and roadmap for the relevant clinical areas including business analysis, technology evaluation and capabilities to support and accelerate R&D scientific and research goals and compliant regulatory activities in line with external health authorities at a global scale. Deliver solutions that are practical, flexible, scalable, reusable, strategic and are achieved through the application of industry proven architectural principles, standards, and governance. Demand management: Collaborate and influence senior business leaders to handle and prioritize the product backlog with a focus on the highest business value. Product/Project Delivery: Leadership, execution, and maintenance for existing Clinical systems and with an eye towards emerging innovative technologies. Responsible for creation and execution of the business analysis developing product roadmaps working with Product Manager. Will work in collaboration with the broader team to drive and deliver business value to tight timelines adhering to the release management calendar where applicable. Quality, Risk & Compliance: Ensuring all clinical tech products supporting the business are aligned with internal security, risk management policies and practices, continuity plans, external regulatory and statutory requirements e.g. GxP and Tech continuity plans are in place for all critical products and ensuring the documentation is in place as per ITMS guidelines. Service Management: Responsible for ensuring the right services levels are in place and ensure alignment to those SLAs. Directly manage any Level 3 Support issues and escalations. Ownership for Life Cycle management of the product. Adoption strategy & change management: in the role of change agent, support both the product teams and the business in agile approaches to solution development and adoption, building excitement, momentum, visible success stories and clear value-based versions of vision as roadmap plans come to life. Qualifications and skills Essential 4 - 8 years of expert knowledge and experience of products in Clinical space Experience with Veeva Clinical Suite Good understanding in CTMS and ETMF Proven understanding of the GxP systems validation and documentation. Experience of working within Agile delivery methodology with an understanding of the system development lifecycle. Preferred Advanced communication skills to adapt messaging across different levels of business and technical hierarchies. Strong collaboration abilities, working effectively across product pillars, CDTO areas, R&D teams, and cross-functional stakeholders. Technical and people leadership, including managing and leading virtual and distributed teams. High adaptability to navigate internal and external changes in technology, organization structures, and priorities. Emotional intelligence to understand and manage social dynamics within diverse teams and stakeholder groups. Effective presentation skills to deliver engaging, immersive readouts that articulate the value and benefits of technology designs. Ability to simplify complex concepts, presenting technical ideas clearly and understandably for varied audiences. Strong problem-solving skills, analyzing business and technical challenges and deriving solutions through critical and creative thinking. Job Posting End Date 2026-05-28 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.