North America O2C Operation & Performance Lead at Haleon · Tres Ríos

North America O2C Operation & Performance Lead Location: Costa Rica - Cartago - Tres Rios Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. TheNAMO2COPLis responsible foroverseeingandoptimizingthe Order to Cashoperationperformance– deliveringHaleonEnterprise critical performance metrics (including DSO, Cashflow,bad debt) in a SOX controlled environment. The role is accountable for protecting a £2Bn receivables asset from risk of default and fraud- whilstimprovingcost to serve, increasing overall productivity,coordination and supporting the implementation ofbest practices and continuous improvement on a global scale. TheNAMO2C Ops Lead worksclosely withthe O2CGlobal Process Owner (GPO)toidentifyopportunitiestoimprovetools, implement automation andreducing our global financial riskwhileimprovingcash flow, minimising revenue leakageand to deliverbusinessvaluethat supportHaleon’sjourneyto World Class. Responsible for managingNAMoperations resourcessplit between internal and external teams. A critical success factor is managingthe relationship withourexternalNAMBusiness Process Outsource (BPO) partner(Genpact), overseeing theirperformance,aligningKPIs and targets,ensuring the effective and efficient delivery of services,driving continuous improvementandBPOcost optimization. The O2CNAMOPLresponsibilitiesoversee the Order to CashoperationssupportingtheNAMbusiness unit.Focused onRegional Specificoperations management, performance improvement, and cross-functional collaborationwith Customer Services,Business Unit Commercial teams, and Local finance organizations inNAMtoensure Enterprise Critical financial metrics are delivered.TheNAMOPL is accountablefor driving operational excellence, implementing best practices, and ensuring seamless coordination across functions within the Order to Cash cycle, includingCommercialCentresof Excellence (CoE), Customer Serviceteams, and LOC finance organizations in thediversemarketswithintheNAMbusiness unit. TheNAMOPL is responsible todeliverregionalservice level agreements for the processes withinO2Cscope,promotes partnership with the BPO andmonitorthe successfuldelivery of theregionalservice;acts asregionalescalation pointbetween the BPO provider, regionaloperations,andinternal customers in local finance. Responsible tocoordinateregionaloperations boards todeliverregularperformanceupdates to stakeholders and local finance; enable discussionfor process improvementswith different organizations involved on O2C E2E processesandco-leadtheexecuteofthoseplans, trackprogress,andmeasure the results. Key Responsibilities Strategic Leadership Provide leadershipand toNAMOrder to Cash teams, ensuring a unified approachto operational performance managementconsistent with Global standards. Contribute to theimplementation ofthe globalobjectivesfor Order to Cash operations, includingthebusiness process outsourcing (BPO)organizationin alignment with overallbusiness goals. Performance Optimization& Monitoring Establish key performance indicators (KPIs)and yearlyNAMtargetstomeasure the effectiveness of Order to Cash processes. Analyze key performance indicators (KPIs) toidentifyareas for improvement andcoordinate implementation ofcorrective actionsacrossNAMmarkets. Leadoperationsgovernance forumsto provideregular reports toNAMregionalleadership with insights into operational performance, trends, and areas for improvement. Cross-Functional Collaboration Break down process and operational silos by promotingcollaborationwith key stakeholders, including Sales, Finance, Customer Service,Treasury,and IT, to ensure seamless integration and communication throughout the Order to Cash cycle. Drive cross-functional initiatives to improve collaboration and efficiency, support projectimplementationsand transformation initiatives. Technology and Systems Promotesdiscussion with GPO and Tech toidentifytechnicalopportunitiesto support and enhance Order to Cash processes. Operational Excellence Analyze and streamlineNAMO2C operational processes toeliminateinefficiencies.Promotebestpracticessharing andcontinuesimprovementconversationsacrossNAMmarketsto enhance operational performance. Financial Management Manage the financial aspects ofNAMservice delivery, including budgeting, forecasting, and cost managementof theO2Coperationsin the region. Optimizeresources to ensure cost-effectiveness whilemaintainingservice quality. Risk Management and Compliance Support the implementation and execution ofrobust controls and monitoring mechanisms to safeguard against fraud and errors. Enable a culture of risk avoidance,mitigating potentialrisks in the Order to Cash process, ensuring compliance with regulatory requirements and company policies. Ensure successful implementation ofregionalprojects for allNAMmarkets in credit control andaccountsreceivable areas. Leadership and Team Development Promote career progression, successionplanningand development of resources in theorganization. Foster a collaborative and results-driven team culture. Directly and indirectly manage teams, setting stretchobjectives,drivingperformance, and defining the strategic direction. Support the team in the creation and execution ofdevelopment plans toupskilland support careerprogressionwithinHaleon. Embed and rolemodelthe Haleon culture andbehaviors. Be an ambassador for Global Finance Services (GFS) Requirements/Qualifications Qualifications Bachelor’s degree in finance, Accounting, or Finance Management Basic Requirements AR/O2C Subject matterexpertisewith strong process improvement experience Experience working in a large globalorganization. Ability to workin culturallydiverse teams and reconcile culturaldifferences. Large scale business transformation experiencepreferred. Experience of managing enterprise level processes and / or systems Demonstrated process improvementskills. Excellent communication skills at all levels across the organization Ability to communicate and work with both business andoperationsto ensure delivery of desired processoutcomes. Ability to influence and challenge stakeholders at variouslevels. Experience working in cross-functional teams. Understanding of process simplification and standardisation and proven experience in process roll-out. Good knowledge of process design, lean sigma/six sigma or equivalent End to end mindset and approach to processimprovement. Disciplined, robustorganizationskills, ability to plan & manageworkload. Broad knowledge acrossO2Cend-to-end processes. Ability to translate strategy into action - a compelling narrative, motivating others, settingobjectivesand delegation. Sustaining energy and well-being, building resilience in teams. Preferred Requirements: University degree (BSc or equivalent) FMCG industry experience Experience of working with outsourced BPO providers Change managementexperience. Demonstrable experience to analyse, design and execute standard business processes and identification of efficiencies/improvements. Knowledge of role design / segregation of duties and internal control requirements Job Posting End Date 2026-05-31 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.