Digital Commerce KAM (Tik Tok) at Haleon · Ampang

Digital Commerce KAM (Tik Tok) Location: TETUAN STERLING DRUG AMPANG Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. About the role TikTok is rapidly transforming how consumers discover and purchase health and wellness products, making it a critical growth channel for Haleon. As the Key Account Manager – TikTok, you will manage TikTok as a key commercial account, driving execution across TikTok Shop, media, and content to deliver sales growth, visibility, and conversion. Sitting within the E-Commerce/Commercial function, this role works closely with Brand, Media, and Digital teams to translate brand strategy into high-performing, compliant, and platform-native activations. This is a hands-on, execution-focused role with strong exposure to social commerce and performance marketing. Role Responsibilities: Manage TikTok as a key account, owning day-to-day execution, platform engagement, and operational cadence Drive commercial performance across TikTok Shop and media activations, optimizing KPIs such as GMV, ROAS, traffic, and conversion Plan and execute campaigns, promotions, and seasonal activations in collaboration with TikTok and internal teams Coordinate TikTok-native content and creator campaigns, ensuring alignment with brand strategy and compliance standards Apply FMCG fundamentals across assortment, pricing, promotions, and product launches within the platform Partner cross-functionally with Brand, E-Commerce, Media, Legal, and medical teams to ensure seamless and compliant execution Analyze performance data and shopper insights to continuously improve campaign effectiveness and platform growth. Why you? Basic Qualifications: Experience in Key Account Management, E-Commerce, Digital Platforms, or FMCG Commercial roles Hands-on experience managing digital platforms, marketplaces, or social commerce channels Strong understanding of performance metrics such as GMV, ROAS, conversion, and traffic drivers Experience executing campaigns, promotions, and content activations in a commercial environment Data-driven mindset with the ability to analyse dashboards and translate insights into actions. Preferred Qualifications: Familiarity with TikTok, social commerce, or short-form content ecosystems Strong coordination and stakeholder management skills across internal and external partners High attention to detail with strong execution discipline and follow-through Ability to work in fast-paced environments with multiple priorities Proactive and solution-oriented approach with a strong commercial mindset Location – this role is based in: Hulu Kelang, Ampang Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Job Posting End Date 2026-06-11 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.