Customer Service Specialist at Haleon in Bucharest, București, Romania

Customer Service Specialist Location: Bucharest Opera Centre Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role: At Haleon, the Customer Service Specialist is responsible for delivering reliable, accurate, and customer-focused service by managing daily Order-to-Cash (O2C) activities and supporting customer collaboration. The role ensures high service performance, including On Time In Full (OTIF) delivery, accurate billing, and timely issue resolution, while contributing to Service As Measured by Customer (SAMBC) and positive customer experience outcomes. Working closely with the Customer Service & Collaboration Manager and cross-functional teams, the position supports customer satisfaction, operational efficiency, and value creation, contributing to improved Advantage Group survey results and long-term customer partnerships. Please not that this is a 12‑month fixed-term contract (maternity cover). Key responsibilities: Manage end-to-end Order to Cash (O2C) processes, including order entry, delivery tracking, invoicing, and handling returns or claims. Ensure high service performance, supporting On Time In Full (OTIF) delivery and customer satisfaction metrics. Act as a main point of contact for customers, providing timely updates and resolving queries efficiently. Support billing accuracy by minimizing discrepancies and coordinating with internal teams on issue resolution. Identify potential service issues early, analyze root causes, and contribute to corrective actions. Maintain high-quality, accurate customer master data in collaboration with internal stakeholders and external partners. Continuously look for opportunities to improve processes, efficiency, and overall customer experience. Your profile: Minimum one year of experience in customer service, supply chain, or similar role. Strong attention to detail and ability to manage data and deadlines effectively. Good working knowledge of ERP / supply chain systems. Ability to work independently, with a sense of ownership and accountability. Strong communication skills and ability to collaborate with diverse stakeholders. Fluency in Romanian and English. Why Haleon? We offer a great work environment with opportunity to grow. Medical subscription and dental prevention subscription and Partnership for Prevention Program. Life and accident insurance. Meal tickets 45 RON/every working day. Work equipment mobile, laptop. Short Fridays. Job Posting End Date 2026-06-06 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.