APAC P2P OPL at Haleon in Petaling Jaya, Selangor, Malaysia

APAC P2P OPL Location: Malaysia - Petaling Jaya Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Asia Pacific Procure to Pay Operations Performance Lead (APAC P2P OPL) is accountable for overseeing and optimizing P2P operational performance across the APAC region, ensuring delivery of Haleon’s enterprise‑critical metrics such as DPO and POT within a SOX‑controlled environment. The role partners closely with the Global Process Owner to enhance tools, implement automation, reduce financial risk, improve cash flow, minimize revenue leakage, and generate business value aligned with Haleon’s ambition to achieve world‑class performance. The APAC P2P OPL leads regional P2P operations through effective management of internal teams and the external BPO partners (Genpact and Sunrise), ensuring strong performance governance, aligned KPIs, cost optimization, and continuous improvement. The role drives operational excellence through cross‑functional collaboration with Procurement and Local Finance, ownership of regional SLAs, and escalation management. It also coordinates regional operations forums to provide transparent performance reporting, facilitate end‑to‑end process improvements, and oversee execution, progress tracking, and results realization across diverse APAC to stakeholders and local finance; enable discussion for process improvements with different organizations involved on O2C E2E processes and co-lead the execute of those plans, track progress, and measure the results. Role Responsibilities Lead the Asia Pacific Procure to Pay (P2P) organization, ensuring consistent operational performance management aligned with global standards and objectives. Execute global Procure to Pay strategic objectives within the APAC region, including effective integration and alignment of the BPO organization with business goals. Define, implement, and monitor KPIs and annual performance targets to measure and improve the effectiveness of APAC P2P processes. Analyze operational performance data to identify improvement opportunities and drive corrective actions across APAC markets. Chair and lead operational governance forums, providing actionable performance insights, trend analysis, and recommendations to regional leadership. Drive strong cross‑functional collaboration across Finance, Procurement, Treasury, and IT to enable seamless end‑to‑end P2P operations. Lead and support cross‑functional initiatives, projects, and transformation efforts to improve efficiency and process integration. Partner with the Global Process Owner and Technology teams to identify and advance system enhancements, automation, and digital solutions for P2P. Drive operational excellence by streamlining P2P processes, eliminating inefficiencies, and promoting best‑practice sharing across APAC markets. Own financial management for APAC P2P operations, including budgeting, forecasting, cost control, and resource optimization. Ensure cost‑effective service delivery while maintaining required service quality and performance levels. Support the design, implementation, and monitoring of internal controls to mitigate fraud, errors, and operational risk. Foster a strong risk and compliance culture, ensuring adherence to regulatory requirements and company policies across APAC P2P operations. Ensure successful execution of regional P2P projects and process changes across all APAC markets. Leading People Always acting as a role model, operating upon our Haleon Culture. Promote career progression, succession planning and development of resources in the organization. Foster a collaborative and results-driven team culture. Directly and indirectly manage teams, setting stretch objectives, driving performance, and defining the strategic direction. Support the team in the creation and execution of development plans to upskill and support career progression within Haleon. Embed and role model the Haleon culture and behaviors. Be an ambassador for Global Finance Services (GFS) Why you? Basic Qualifications: Minimum 12+ years of relevant experience. P2P/AP subject matter expertise with strong process improvement experience. SAP experience in a Procure to Pay/Finance/Operations context. Experience working in a large global organization. Experience of managing enterprise level processes and/or systems. Ability to influence and challenge stakeholders at various levels. Experience working in cross-functional teams. Understanding of process simplification and standardisation and proven experience in process roll-out. Good knowledge of process design, lean sigma/six sigma or equivalent Fluent English communication skills, able to articulate complex concepts, influence stakeholders, and present performance insights at all levels. Hands‑on leader with strong execution focus, able to engage deeply in operational details, performance management, and problem solving while maintaining an enterprise and strategic perspective. Ability to work in culturally diverse teams and reconcile cultural differences. Demonstrated process improvement skills. Ability to communicate and work with both business and operations to ensure delivery of desired process outcomes. End to end mindset and approach to process improvement. Disciplined, robust organization skills, ability to plan & manage workload. Sustaining energy and well-being, building resilience in teams. Ability to translate strategy into action with a compelling narrative, motivating others, setting objectives and delegation. Preferred Qualifications: Knowledgeable in FMCG industry. Broad knowledge across P2P end-to-end processes. Experience of working with outsourced BPO providers. Experienced in Change management and large scale business transformation. Demonstrable experience to analyse, design and execute standard business processes and identification of efficiencies/improvements. Knowledge of role design/segregation of duties and internal control requirements. Knowledge of additional APAC regional languages (e.g. Mandarin, Japanese, Korean, Thai, Bahasa, Hindi or similar) is a plus. Location – this role is based in: Plaza 33, Petaling Jaya - Selangor Job Posting End Date 2026-06-14 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.