HK Bakery - Bakery Cafe Supervisor at Halekulani in Honolulu, HI

POSITION SUMMARY

As an integral part of the Halekulani Bakery team, this role plays a key role in delivering an exceptional guest experience while overseeing daily bakery operations. This position is responsible for supervising and supporting bakery associates, maintaining Halekulani’s service standards and ensuring product quality, operational efficiency, and compliance with safety and sanitation requirements. The Bakery Supervisor is hands-on, proactive, and capable of making sound decisions in a fast-paced environment while seeking and supporting continuous improvement across all aspects of the bakery’s operation.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Operations, Production & Quality Control

Oversee day-to-day bakery operations to ensure all products meet quality standards and approved recipes. Maintain proper inventory levels of food, beverage, and retail merchandise; order supplies as needed and manage product freshness using FIFO methods. Monitor sales trends and adjust production levels accordingly to minimize waste and maximize availability. Assist with the introduction of new products and the rotation of existing recipes. Participate in the testing of new bakery recipes while maintaining an attractive presentation for guests. Complete opening and closing procedures, including securing the facility at the end of each shift. Prepare and review production reports, pre-shift meeting notes, and other required documentation. Ensure all cashiering functions are performed in accordance with Halekulani cash-handling policies and procedures. Participate in departmental inventories and scheduled department cleanups. Meet deadlines and work effectively under tight timelines. Perform other duties as required or assigned by management.

Team Leadership

Supervise, train, coach, and mentor bakery staff to ensure consistent performance and service excellence. Assign daily tasks and assist with employee scheduling based on business needs. Conduct performance evaluations and foster a high-performance, respectful, and inclusive work environment. Ensure bakery associates are knowledgeable about all food, beverage, and retail products, including preparation methods, baking techniques, and allergy information. Ensure all staff understand their roles, responsibilities, and departmental expectations. Track and report employee attendance, including tardiness, absences, and approved time off. Ensure compliance with hotel standards, grooming guidelines, and dress codes. Participate in monthly departmental meetings and support internal communication initiatives. Participate in marketing sales calls and client visits as needed to support brand awareness and revenue growth.

Customer Service & Sales

Manage and enhance the overall guest experience by promptly addressing customer inquiries and concerns. Maintain positive guest relations and resolve complaints in a timely and professional manner. Ensure product displays are visually appealing and shelves are fully stocked to maximize sales. Review all Food & Beverage request forms, Internal Flag reports, menus, special arrangements, and VIP information, and accurately communicate details to bakery staff. Maintain complete knowledge of all food menu items, including preparation and presentation standards. Maintain complete knowledge of all beverage offerings, including preparation and presentation standards.

Sanitation & Safety Compliance

Ensure the bakery is clean, organized, and fully compliant with all health codes and food safety regulations. Monitor and maintain cleanliness, sanitation, and organization of all assigned work areas. Manage sanitation standards, including equipment maintenance and routine product temperature checks. Conduct regular inspections of all operational areas and initiate maintenance requests to address deficiencies. Promote safety awareness and proper body mechanics in a fast-paced work environment. Participate in ongoing safety and sanitation training programs. Proactively identify and address potential hazards and report unsafe conditions to the Department Manager.

SUPERVISORY REQUIREMENTS

Reports To: Director of Food & Beverage, Assistant Director of Food & Beverage Supervises: All Bakery staff

EDUCATION/EXPERIENCE

Minimum two (2) years of experience in a similar role with baking and supervisory responsibilities in a retail or commercial bakery environment. High school diploma or equivalent vocational training certificate. Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the essential functions of the position.

LICENSES/CERTIFICATIONS

Food Safety Certification (e.g., ServSafe) Liquor Commission Card as required by state law

KNOWLEDGE, SKILLS, & ABILITIES

Ability to anticipate guest needs and respond promptly and courteously. Knowledge of hotel services, features, and local attractions to assist guest inquiries. Strong verbal and written communication skills with guests, managers, staff, and vendors. Ability to read, count, and write accurately and complete required documentation. Ability to perform basic math calculations related to pricing, discounts, labor costs, and scheduling. Strong organizational, time-management, and multitasking skills with attention to detail. Proficiency in Microsoft Office applications and POS or inventory management systems.

MENTAL DEMANDS

Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. Requires the ability to read and perform mathematical calculations. Requires concentration, alertness and attention to detail. Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members.

PHYSICAL DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Seldom or Never

Sitting

x

Climbing

x

Stooping, kneeling, crouching and/or crawling

x

Standing

x

Walking

x

Handling or fingering

x

Eye-hand-foot coordination

x

Use of vision

x

Activity

Less than 25 lbs

25 to 50 lbs.

More than 50 lbs.

Pushing

x

Pulling

x

Lifting

x

Carrying

x

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to access all areas of the bakery, including offices, sales floor, registers, stock areas, kitchen, and walk-in coolers and freezers. Ability to move equipment and merchandise as needed. Ability to lift and carry items weighing up to 50 pounds occasionally. Ability to stand and/or walk for up to eight (8) hours per shift. Ability to sit or stand for extended periods of time. Ability to perform repetitive movements including walking, standing, bending, stooping, reaching, and lifting. Ability to operate office equipment such as calculators, telephones, computers, printers, and fax machines. Ability to work varied schedules, including early mornings, weekends, and holidays. Ability to reach up to six (6) feet.

COMMUNICATION DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Never

Talking (in-person) to co-workers

X

Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)

X

Talking (in-person) to the public (including guests)

X

Talking on the telephone and/or video conferencing

X

Written communication to co-workers

X

Written communication to business associates (i.e. outside contractors, vendors, etc.)

X

Written communication to the public (including guests)

X

Supervising employees or monitoring services provided by outside consultants, vendors and suppliers

X

Responding to written or verbal requests from co-workers

X

Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)

X

Responding to written or verbal requests from the public (including guests)

X

Training and/or giving verbal instructions

X

Training and/or giving written instructions

X

Receiving verbal instructions

X

Receiving written instructions

X

Reading

X

Visiting and/or working at other work sites

x

WORK ENVIRONMENT

Indoor and outdoor work under variable temperature conditions. Exposure to hot, humid weather conditions. Exposure to varying noise levels.

MATERIAL OR EQUIPMENT DIRECTLY USED

Computer, calculator, telephone, copy machine, fax machine, coffee machines, and other equipment as required.