IT EPIC Ambulatory Support Specialist at Hackensack… · Edison

Overview:

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The EPIC Ambulatory Support Specialist will be a key player in the day-to-day support and optimization of the EPIC Ambulatory module across our extensive network of outpatient clinics and specialty practices at Hackensack Meridian Health (HMH). It involves troubleshooting complex issues, providing at-the-elbow support, and collaborating with various teams to ensure the seamless operation of our EPIC system.

Responsibilities:

A day in the life of an EPIC Ambulatory Support Specialis at Hackensack Meridian Health includes:

• Serves as a point of contact for end-users, providing timely and effective support for all issues and requests related to relevant EPIC applications.
• Analyzes, troubleshoots, and escalates complex system issues, including workflow and software problems, to minimize disruption to clinical operations.
• Provides at-the-elbow support and training to physicians, nurses, and other clinical staff to enhance their proficiency and satisfaction with the EPIC system. Works to increase usability, promote adoption, and create sustainability of the EHR through multi-disciplinary teams. 
• Participates in the testing and implementation of system upgrades, patches, and new functionality rollouts.
• Assists in the analysis of Signal efficiency data and translates it into meaningful training opportunities. 
• Maintains a strong understanding of outpatient clinical workflows and operations to ensure the EPIC system is configured to support efficient and effective patient care.
• Provides front-line customer support during and after implementations and extended downtimes.
• Works effectively and professionally with Information Technology (IT) and other departments to resolve issues.
• Other duties and/or projects as assigned. 
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• Associate's degree or equivalent related experience.
• Minimum of 3+ years of experience in a clinical area (i.e., Patient Care Tech/PCT, Nursing Unit Secretary/NUS, Education, Health Information Management/HIM) in which you interact directly with providers and use clinical applications, preferably EPIC.
• Medical Terminology knowledge and/or Electronic Medical Records (EMR) system experience. 
• Prior experience/position providing research and troubleshooting of issues/concerns, and bringing them to resolution.
• Deep understanding of clinical workflows.
• Demonstrated passion for providing exceptional customer service to providers and clinical staff.
• Strong organizational skills and abilities.
• Driver's License and dependable transportation for the ability to travel between Network campuses as needed.
• Must have flexible working hours, as well as flexibility for scheduling and travel. 
• Ability to work in a fast-paced environment, delivering high-quality solutions, and playing an integral part of a cohesive team. 
• Exceptional ability to successfully work together with nursing, ancillary, physician, and all teams at all levels.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree preferred.
• Previous Super User experience with clinical systems.
• Minimum of 3+ years of experience providing system support to physicians and clinical staff; or a minimum of 2+ years of experience working in a clinical setting with daily use of an Electronic Medical Record (EMR).
• Previous experience with EPIC systems or equivalent Clinical Application Vendor.
• Minimum of 3+ years of proven knowledge of clinical workflows and a track record of providing excellent support to physicians and clinical staff.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!  

Starting Minimum Rate: Minimum rate of $82,513.60 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.