Field Service Technician I -… at Hach · Greenville

Summary: Hach is a company dedicated to ensuring water quality for people around the world. The Field Service Technician is responsible for delivering high-quality customer service, performing preventative maintenance, routine repair, and calibration of Hach devices at customer sites, with significant travel involved. Responsibilities: - Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work - Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems - Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2) • - Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure - Follows safe work practices according to company policy - Executes administrative activities in support of service visits - Daily travel to customer sites. This role will be based in the Greater Greenville or Spartanburg, SC, area and supports our customers throughout the territory. Expect up to 75% travel. Company-paid travel, accommodations, and meals are provided for overnight stays. You can expect to have 1 or 2 overnight stays per week Required Qualifications: - Previous experience in a travel-based field service and/or customer-facing roles - HS Diploma required; Associates/technical degree preferred, or a combination of education and experience - Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required - A valid driver's license, a clean driving record, and the ability to rent a car and/or hotel rooms under applicable state law are required Required Skills: Preventative Maintenance, Technical Diagnostics, Repair, Calibration, Verification, Mechanical Aptitude, Travel-based Field Service, Customer Service Benefits: Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO., 3 days off per week! After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand., Company car (maintenance/fuel paid for by us), Company Cell phone, Corporate credit card for company expenses, Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave, Hach Bonus: up to 6% of the yearly salary, paid out quarterly., Dedicated support staff to assist you in helping your customers., Career coaching and development opportunities