H&R Block→
Senior Quality Assurance Analyst, Seasonal at H&R Block · Missouri…
Skills
Job Description
Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...
The seasonal Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices. Day to day, you’ll…
Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards
Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues
Propose and articulate process improvement ideas, including implementation strategies and actionable plans
Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use
Leverage test automation tools to enhance test coverage and improve testing efficiency
Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior
Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle
Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices.
Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback
Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation
Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs
Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage
Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences
Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently
What you'll bring to the team...
Education:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
- Ability to anticipate customer needs and match them with appropriate products and services
- Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
- Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
- Comfort with working under pressure in a fast-paced environment
- Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
- 5 years minimum related work experience
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
- Strong research skills
It would be even better if you also had...
Work Experience:
- Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range
$73,400.00 - $110,100.00/Yr.