Seasonal, Lead Quality Assurance Analyst at H&R Block in Remote, MO

About the Role

As a Lead Quality Assurance Analyst, you will be responsible for ensuring that software and hardware implements are functional as specified in the Business Requirements and Functional Requirements and perform as documented or designed and cannot be broken once in the hands of the customer.

In this role, you’ll be involved in the beginning of the design cycle to create the use cases that will drive product development. You’ll be asked to review requirements for tax accuracy, draft and/or review requirements, workflows, and user interface (UI) designs for product features and enhancements. You’ll also be responsible for ensuring all deliverables are high-quality. Quality is defined as contributing to solutions that deliver a high-quality end-to-end customer experience with a high degree of compliance with business and technical requirements and product and process information.

Day to day, you'll...

• Lead, mentor, and guide testers (including offshore)
• Assign work, balance workloads, and track progress
• Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards
• Create clearly documented defect reports that enable problems to be recreated along with suitable workarounds
• Construct complete/thorough manual test cases based on test design and thorough knowledge of the product and its environment
• Consistently ensure high-quality, thorough, manual test cases that fully exercise product functionality, but consume minimal resources
• Effectively use test automation where appropriate and available to increase the thoroughness of testing
• Execute end-to-end functional tests and utilize automated tests developed by others to exercise system
• Offer direct input into the requirements documents; review and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)
• Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; Compare, contrast, and prioritize alternative approaches to meeting those objectives
• Contribute to end-to-end product testing strategy, focusing on the customer experience

Required Qualifications

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 8 years minimum related work experience

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$89,800.00 - $134,700.00/Yr.