Quality Assurance Analyst, Seasonal at H&R Block in Remote

Summary: H&R Block is a leader in tax preparation and financial services, and they are seeking a seasonal Quality Assurance Analyst. In this role, you will ensure that software and hardware implementations are functional and perform as designed, while also creating use cases that drive product development and contributing to the end-to-end product testing strategy. Responsibilities: - Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards - Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds - Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment - Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources - Effectively use test automation where appropriate and available to increase the thoroughness of testing - Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system - Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet) - Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives - Contribute to end-to-end product testing strategy, focusing on the customer experience Required Qualifications: - High school diploma or equivalent - Detail-oriented and process-driven approach - Excellent collaboration, problem-solving, and cross-team communication skills - Experience in quality assurance, business analysis, software testing, or technical support - Hands-on experience with representative technologies - Knowledge of all phases of the software development life cycle - Knowledge of software/hardware testing fundamentals including the concepts of both positive and negative testing - Self-sufficient and self-starter mindset with the ability to prioritize work efficiently - Strong research skills Required Skills: Quality assurance, Business analysis, Software testing, Technical support, Software development life cycle, Software testing fundamentals, Hardware testing fundamentals, Test planning, Test case writing, Use case creation, Test strategy development, Defect reporting, Manual testing, Test automation, Functional testing, Cross-team communication, Self-sufficiency, Prioritization, Research Benefits: Medical and prescription drug coverage, H&R Block Retirement Savings Plan (401(k) Plan), Employee Assistance Program, (virtual) fitness center programs, Associate discount program, Business Travel Accident Insurance, Associate Tax Prep benefit