Manager, Internal Communications at H&R Block in Kansas City, MO

About the Role

The Manager, Internal Communications is a senior strategic partner to the Director of Internal Communications, helping drive enterprise-wide communication strategies that build alignment, deepen engagement, and support business outcomes. This role requires someone who thinks and writes at a high level, brings strong organizational instincts, and can move seamlessly between long-range communications planning and the day-to-day execution that makes strategies real.

The ideal candidate is a skilled communicator and collaborative operator who brings both creative and analytical strengths, translating complex business initiatives into clear, compelling narratives while ensuring precise execution across channels, stakeholders, and moments that matter.

Day to day, you'll...

• Partner with the Director of Internal Communications to develop and execute communication strategies aligned to enterprise priorities, ensuring consistent coordination with cross-functional stakeholders and alignment on messaging across initiatives
• Support the creation and maintenance of comprehensive communications plans, contributing to message development and ensuring narrative consistency across leadership communications and company-wide efforts
• Lead end-to-end planning and execution of internal events and high-impact associate experiences in partnership with the events partner of record, including all-company meetings, Company Connects, town halls, leadership forums, and celebratory events
• Align stakeholders throughout the event planning process, draft and refine executive narratives, provide creative direction for senior-level content, and ensure each experience reflects the company’s voice and strategic priorities
• Assist in developing and tracking executive editorial content plans while occasionally creating content to support senior-level communications efforts
• Collaborate with editorial teams to ensure content is appropriately segmented and relevant for diverse audiences, delivering the right messages to the right audiences at the right time

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 5 years minimum related work experience
• Experience in internal or corporate communications in a large, matrixed organization
• Strong writing skills with demonstrated ability to develop executive-level content and leadership narratives
• Background in communications planning, editorial strategy, and multi-channel content management
• Experience supporting or leading internal event planning and executive production
• High comfort with ambiguity, competing priorities, and fast-moving environments
• Collaborative and service-oriented, with excellent stakeholder management skills

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.