Key Account Manager Marketplace at H&M in Seoul, Seoul, South Korea

직무 설명

As a Key Account Manager, Marketplace, you will lead the overall partner relationship, account strategy, and commercial performance, driving profitable growth across sales, assortment, marketing, and financial results for ARKET. You will ensure a seamless and consistent brand experience across marketplace channels, leveraging data-driven insights and strong partner collaboration to optimize performance. Acting as a cross-functional connector, you will align internal teams and external partners to drive business growth and long-term success.

• Partner Relationship Management – Act as the main spokesperson for the marketplace partner, building and maintaining strong, long-term relationships.
• Sales & Performance Steering – Drive and maximize sales by continuously monitoring, analyzing, and acting on selling performance, customer data, and behavior.
• Strategic Account Growth – Develop and execute strategic account plans, identifying opportunities for profitable growth, setting clear short- and long-term objectives.
• P&L & Budget Ownership – Set, manage, and follow up on budgets and financial performance to ensure sustainable and profitable results.
• Assortment Optimization – Secure optimized buying and assortment decisions for the marketplace, considering shared stock and total assortment strategy.
• Merchandising Excellence – Optimize selling and stock levels through data-driven merchandising decisions that meet customer demand and maximize profitability.
• Marketing & Site Management – Set and execute the marketing plan and steer site operations, visual merchandising, and content to drive selling, brand presentation, and customer experience.
• Leadership & Team Development – Act as an informal leader for Supply Planner, providing coaching, support, and day-to-day collaboration.

자격 요건

We are looking for a candidate with:

• Commercial & Business Acumen – Strong entrepreneurial mindset with high commercial drive, customer focus, and ownership of business results.
• Marketplace & E-commerce Expertise – Broad business background with experience in marketplaces, e-commerce, partner management, merchandising, and assortment.
• Strategic & Analytical Thinking – Visionary and data-driven mindset with the ability to focus on both short-term performance and long-term growth.
• Communication & Influence – Inspirational, engaging, and convincing communicator, able to build alignment and commitment with partners and stakeholders.
• Cross-Functional Collaboration Skills – Proven ability to act as the central coordination point, bringing together diverse teams and stakeholders. Skilled at navigating complex internal networks, aligning priorities and ensuring smooth, efficient execution.
• Agility & Execution – Thrives in a fast-paced environment and comfortably switches between strategic planning and hands-on implementation.
• Leadership & Problem Solving – Experience in informal leadership, delegation, and developing others, combined with a proactive and solution-oriented approach.

추가 정보

This is a full-time position based in Korea.

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time. Learn more about ARKET here.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive

• H&M Group staff discount
• Flexible work arrangements
• Celebration of Long Service Award
• HIP - H&M Incentive Program for Long service employee
• Childcare / Family Care Leave
• Health checkup
• Wellness benefit (Benefit one)
• Paid leave / Sick leave
• Volunteer benefit
• Opportunity to work with global environment

Inclusion & Diversity

At ARKET we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.