H&M Sales Advisor - West Towne Mall at H&M in Madison, WI

Summary: H&M is a fashion brand that offers the latest styles and inspiration. They are seeking a Sales Advisor responsible for providing excellent customer service, guiding customers through the store, and promoting products while maintaining a clean and organized sales floor. Responsibilities: - Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service - Willingness to engage and have conversations with customers to provide excellent service - Guide customers through our fashion trends, stories & products in all areas of the store - Ability to effectively promote and sell our products to customers - Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives - Representing yourself and the H&M brand positively during all customer interactions - Support with commercial or operational actions to reach sales targets with store management team - Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc - Use your product & fashion knowledge to share relevant information to customers - Retain and share your service, fashion and store operations knowledge and skills with colleagues - Follow all procedures, routines, and legal requirements in all areas of the store - Give & receive feedback with your colleagues to learn, develop & support each other - Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development - Complete full garment cycle from unpacking and refill to steaming and ensure good garment care - Operate fitting room and checkout areas according to best practice & processes - Contribute to a clean and tidy sales floor and back of house (including stockrooms) - Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines - Ensure good stock levels with replenishment routines on sales floor - Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) - Support with opening and closing of the store - Following all H&S guidelines and legal requirements applicable to role and responsibilities Required Qualifications: - Passionate about fashion and everything we create in-store - Motivated by giving customers a great experience - Communicative, creative and curious, motivated, flexible, decisive, and action-oriented - Enjoy working in a collaborative and dynamic environment - Sales experience working in a dynamic and collaborative environment - Experience working with customer service in fashion, retail or other service-related industries Required Skills: Sales, Fashion and Product Knowledge, Garment Care, Visual Merchandising, Use of Customer Loyalty Apps, Retail Operations Benefits: Health insurance, Wellness and family support programs, Company match retirement plan, Paid leave programs, Paid time off, including a community day to serve your local community, Employee discount at H&M, & Other Stories, and COS, Staff discount card, usable on all our H&M Group brands in stores and online, H&M Incentive Program – HIP