H&M Sales Advisor at H&M in West Des Moines, IA

Summary: H&M is a fashion brand that offers the latest styles and inspiration. As a Sales Advisor, you'll be responsible for providing excellent customer service, guiding customers through the store, and actively selling products while maintaining the sales floor and back of house.

Responsibilities:
- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Use your product & fashion knowledge to share relevant information to customers
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice & processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities

Required Qualifications:
- Passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- Enjoy working in a collaborative and dynamic environment
- Sales experience working in a dynamic and collaborative environment
- Experience working with customer service in fashion, retail or other service-related industries

Required Skills: Sales, Fashion and Product Knowledge, Garment Care, Visual Merchandising, Use of Customer Loyalty Apps

Benefits: Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues, Career growth and aspirations have no limits (access to a large global talent community), Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community, Employee discount at H&M, & Other Stories, and COS, Staff discount card, usable on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound; H&M (Beauty and Move included)), Included in our H&M Incentive Program – HIP, Onboarding, introduction processes & trainings and courses relevant for your role & future development