Area HR Manager at H&M in Shanghai, cn

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

ABOUT THE ROLE:

The Area HR Manager acts as a strategic people partner to the Area Manager and Sales Teams, driving the execution of our people agenda to support sustainable growth and a great customer experience. Working closely with store leadership daily, you enable strong performance through effective workforce planning, leadership and talent development, and a values-led approach to performance management. You play a key role in shaping a positive, inclusive culture by embedding our values, strengthening leadership capability, and ensuring fair, compliant and engaging working conditions for all employees. As a visible role model, you lead with outcome and care, live our values, and inspire others to do the same.

Job Description

Drive Organisational Effectiveness: Lead strategic workforce planning for the area, ensuring current and future staffing needs are met through effective recruitment, internal mobility, succession planning, and talent pipeline development aligned to business growth.​

Analysis and Business Impact: Use HR data and business insights to inform local priorities within the Global people strategy. Coach SM's on how to analyse and take action based on their KPI's so people metrics influence their decision making. ​

​Strengthen Leadership and Performance Contribution: Deliver structured performance management processes for Area Manager and Store Managers to implement across stores, secure quality through all talent processes. Identify training needs, partner with Regional HR and the Learning network to deliver mandatory and other targeted learning. Assure the quality and readiness of Trainers and Training Stores to support both current operations and future expansion. ​

​Embed Values and Engagement into Operations: Actively promote company values and behaviours, ensuring cultural alignment through onboarding, values training, leadership coaching and feedback practices that strengthen engagement and team cohesion. ​

​Ensure a Fair, Compliant Workplace: Maintain consistent application of HR policies, legal compliance, and company standards while acting as the primary, neutral escalation point. Use HR data and insights to identify risks and proactively improve employee experience and workplace practices. ​

Qualifications

Business Acumen: ​Demonstrates a good understanding of the business direction and challenges. Can navigate the pace and complexity of the business to achieve results. ​

Advisory Skills​: Has the ability to provide guidance, support and recommendations to managers, employees and other stakeholders on matters related to people and all aspects of the employee life cycle. ​

​Execution Excellence:​ Has the ability to put the strategic plan into action with precision and effectiveness, mobilising resources, rallying stakeholders behind the vision and navigating any challenges to create the desired outcome. Works with consistency, monitoring progress closely and following up. ​

​Communication Skills: ​Has the ability to convey information effectively and efficiently in a clear, concise and engaging manner. Skills include active listening, articulating thoughts and ideas, adapting communication style to the audience, providing and receiving feedback constructively and demonstrating good non-verbal communication.​

​Stakeholder Management: ​Can effectively engage with all individuals connected to particular issues, projects and business outcomes. Has the ability to understand stakeholder needs, communicate effectively, manage their expectations and address their concerns to ensure successful execution across business operations.

Additional Information

This is a full-time position with a contract of 40 hours a week.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, CHINA-based colleagues also receive:

• Annual Leave
• Birthday Leave
• Medical Insurance
• 13th Month Bonus

Inclusion & Diversity

At COS, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.