Robson Ranch Service - Cross Functional Rep - Full… at H-E-B · Denton

Summary: H-E-B is a prominent grocery store chain, and they are seeking a Cross-Functional Representative. In this role, you will provide excellent customer service while working across multiple departments, handling tasks such as stocking, rotation, and food safety compliance.

Responsibilities:
- Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
- Uses suggestive selling techniques to meet customer needs and build department sales
- May make regular product announcements to inform customers
- Works a flexible schedule to accommodate shifts of different departments
- Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc
- Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
- Builds, stocks, and maintains displays and fixtures
- Assists with inventory control; loads, unloads, and moves product
- Slices, packages, labels, rotates, merchandises, culls, and prices product
- Gains knowledge of multiple departments; applies understanding of processes / policies
- Complies with Store and department SOPs, policies, and applicable laws
- For the Service cross functional team, works as a Checker when not performing Cross Functional duties
- Ensures compliance with departmental / Store SOPs for food safety and sanitation
- Properly operates and maintains all equipment
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Required Qualifications:
- 18+
- 6+ months of experience in H-E-B Store operations - Required
- Knowledge of computer systems (Symbol, ACR, label machine) - Required
- Customer service and interpersonal skills - Required
- Verbal / written communication and reading skills - Required
- Ability to adapt to performing a wide range of duties across multiple departments - Required
- Ability to work autonomously - Required
- HS Diploma or GED or equivalent - Required
- Completion of Company Orientation and Safety Training - Required

Required Skills: Symbol computer system, ACR computer system, Label machine, Food Safety, Sanitation, Product Stocking, Product Rotation, Inventory Control, Product Packaging, Product Pricing