Robson Ranch Connect Demo - Selling Demo Rep -… at H-E-B · Denton

Summary: H-E-B is a well-known grocery retailer, and they are seeking a Selling Demo Representative to enhance customer engagement through product demonstrations. The role involves providing exceptional customer service, ensuring food safety compliance, and executing product events.

Responsibilities:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total store events
- Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
- Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
- Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
- Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
- Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc
- Prepares products for use in demonstrations / samplings
- Reviews daily sales reports; understands success metrics
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
- Attends required food safety and related trainings
- Maintains a professional, clean, healthy, and safe work environment
- Cleans up workstation area; assists other sales Partners as needed

Required Qualifications:
- 18+
- Experience in sales or customer service
- Strong communication and interpersonal skills
- Strong customer service skills
- Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
- Ability to read and interpret documents
- Ability to manage multiple priorities and shift focus between projects
- Ability and willingness to work flexible hours
- A passion for customer service and hospitality
- Constantly stand, reach at waist, and grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs

Preferred Qualifications:
- Experience in product demonstration
- Knowledge of sales or product demonstration

Required Skills: Sales, Product Demonstration, Food Safety Regulations, Document Interpretation, manage multiple priorities, Passion for customer service and hospitality