Operations Manager at Gunnebo Entrance Control in Munich, Bavaria, DE

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

About the Role:

Our Germany organization is looking for an Operations Manager to take overall responsibility for the operational setup and leadership of the German business.

In this role, you will act as the operational backbone and governance lead, with line management responsibility for Service Technicians, the Service Coordinator, and Project Managers. You will ensure a structured, compliant, and scalable way of working that enables strong sales execution while safeguarding customer satisfaction, delivery quality, and adherence to internal policies and Code of Conduct.

This is a sales‑enabling leadership role, not a sales position, ideal for someone who thrives in bringing structure, clarity, and predictability to complex operational environments.

Whilst the role is a hybrid working role, the expectation is that the person will be in the Munich office 3-4 days per week on average.

What You Will Do:

You will play a critical role in ensuring operational stability, people leadership, and sustainable growth in Germany.

Key responsibilities related to operational leadership and governance:

· Lead and develop the German operational organization with clear roles, responsibilities, and ways of working

· Ensure adherence to company policies, procedures, and Code of Conduct

· Act as the primary escalation point for operational risks, prioritization conflicts, and deviations

· Drive continuous improvement and operational discipline across teams

Key responsibilities related to people management:

· Line management responsibility for:

o Service Technicians

o Service Coordinator

o Project Managers

· Set clear objectives, priorities, and expectations

· Conduct regular one‑to‑one meetings and support performance and development dialogues

· Ensure effective resource planning, workload balance, and team collaboration

· Handle first‑level escalations related to performance, planning, and delivery

Key responsibilities related to execution and performance:

· Ensure operational readiness to support sales, service, and project execution

· Monitor operational KPIs, delivery performance, and capacity utilization

· Support structured planning, prioritization, and follow‑up on corrective actions

· Ensure predictable, high‑quality customer delivery

Key responsibilities related to cross‑functional collaboration:

· Work closely with Sales, Finance, Supply Chain, and regional functions

· Ensure structured handovers between sales, service, and project execution

· Act as the main operational interface toward regional and central stakeholders

Backup responsibilities during peak workload:

· Act as backup support to Service Coordination and Project Management during defined peak periods (e.g. month‑end, temporary resource constraints)

· Ensure continuity and quality without taking over permanent ownership

Service quotation support (non‑sales):

· Support preparation of service‑related quotations, including:

o Service and maintenance contracts

o Upgrades and retrofits

· Ensure technical feasibility, policy compliance, and alignment with approved pricing models

D365 Key User responsibilities:

· Act as local Key User for Microsoft Dynamics 365 (D365) in Germany

· Test and validate new functionalities and process releases from the global D365 team

· Support structured rollout, adoption, and user enablement

· Identify process improvement opportunities enabled by D365

Compliance and risk:

· Proactively identify operational, contractual, and compliance risks

· Authority to stop or escalate activities that may result in policy deviations, customer dissatisfaction, or financial or reputational risk

What You Need to Have

· Post‑secondary education in Business Administration, Operations, Engineering, or similar

· 3–5+ years of experience in operations, service, or project management

· Proven people‑management experience in an operational environment

· Experience working in structured, policy‑driven organizations

· Strong analytical, organizational, and prioritization skills

· Ability to balance pragmatism with governance and leadership accountability

· Clear and confident communication skills in both German and English

What Will Make You Stand Out?

· Experience leading service technicians or field‑based teams

· Experience with ERP/CRM systems; D365 experience is a strong advantage

· Strong ability to create structure in complex or changing environments

· Calm and confident in handling escalations and difficult priorities

· A leadership style that builds trust, clarity, and accountability

Why join us

We offer a truly great place to work but don’t take our word for it, our own team have said the following:

· No micromanagement, we are trusted to do a good job

· We have a collaborative culture, with a non-hierarchical style of working

· We are given the tools we need to do a good job

· Your opinion is always welcome.

· We are always looking at new and innovative ways of working

· We are a team and help each other out!

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.

Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.