IT Support Technician Associate at Gundersen… · Minnesota

Summary: Gundersen Health System is a not-for-profit, patient-centered healthcare network committed to delivering exceptional care. They are seeking an IT Support Technician Associate to provide first-level support for IT systems, hardware, and software, while ensuring excellent customer service to end-users. Responsibilities: - Deliver empathetic, clear, and timely communication to end-users - Assist end-users with basic troubleshooting steps and educate them on best practices for IT security and software usage - Utilize downtime between phone calls to assist end users on self-service queue - Provide remote support for hardware, software, and network related issues - Handle user authentication issues, password resets, and access permissions - Maintain accurate documentation of incidents, solutions - Utilize documentation and procedures to solve technical problems - Report issues to IT teams and departments to resolve issues efficiently - Other duties as assigned Required Qualifications: - Associate degree required or equivalent years of experience and education - Valid Driver's License (DL) - Strong customer service and multi-tasking experience - Ability to work well in a fast paced working environment Preferred Qualifications: - Prior IT Support/Helpdesk work experience preferred Required Skills: IT Support, Helpdesk Support, Hardware Troubleshooting, Software Troubleshooting, Mobile Device Support, Network Support, User Authentication, Password Reset, Access Permissions Management, Customer Service, Multi-tasking Benefits: Medical, Dental, Pet insurance, Generous retirement contribution, 24/7 Employee Assistance Program, Generous PTO, Paid holidays, Tuition Invest Program (up to $3,000 per year), Access to hundreds of internal courses, Career Development Center, Inclusive celebration program, Unconscious Bias Training, Patient Care resources, 18% discount on your Verizon data plan, 20% discount on Gundersen services not covered by insurance