Solutions Engineer at GumGum in Santa Monica, CA

Summary: GumGum is the contextual-first technology leader transforming digital advertising with AI-powered, non-invasive data and media solutions. The Ad Platform Solutions Engineer I acts as a pivotal technical problem solver, supporting publisher relationships and providing technical guidance to various teams. Responsibilities: - Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies - Provide pre-sale technical support to the North America Publisher Partnerships team - Leading technical publisher calls for publisher onboarding and troubleshooting - Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting - Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed - Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue - Develop best practice documentation and educational materials for the team - Resolve discrepancies using data analysis and technical expertise - Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication Required Qualifications: - Bachelor's Degree or similar educational certification - 1-2 years of experience in technical support and troubleshooting - Experience working in AdTech industry strongly preferred - Experience working for or with Supply Side Platforms (SSPs) is strong preferred - Experience working in Connected TV (CTV) space preferred - Experienced with Web Developer Tools - Basic HTML, CSS, and JavaScript understanding - Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic) - Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js) - Ability to explain technical concepts to non-technical audiences - Excellent presentation skills and confidence when presenting to clients or an internal stakeholder - Detail-oriented, solution-focused, resourceful, and independent - Eagerly pursue new knowledge, solutions, and methods within their domain Preferred Qualifications: - Experience working in AdTech industry strongly preferred - Experience working for or with Supply Side Platforms (SSPs) is strong preferred - Experience working in Connected TV (CTV) space preferred Required Skills: AdTech experience, Supply Side Platforms (SSPs), Web Developer Tools Important Skills: Basic HTML, CSS, JavaScript, Ad servers knowledge, Auction based ad-serving Nice-to-Have Skills: Technical support, Resourceful, Independent Benefits: Employer-matched 401(k) retirement plan, Participation in a bonus, commission, or stock incentive program