Program Management Lead, EPMO at Guild Mortgage in Location not listed

Program Management Lead, EPMO

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Program Management Team Leader, EPMO is responsible for leading program management strategy, execution governance, organizational alignment, and cross-functional coordination for a large-scale enterprise transformation initiative focused on modernization, automation, AI enablement, operational scalability, and accelerated delivery capabilities.

This role serves as a strategic execution leader across multiple interconnected business and technology workstreams, ensuring program priorities are aligned to execution strategies, governance structures, delivery plans, and organizational communication frameworks. The Team Leader partners directly with executive leadership to drive visibility, alignment, decision-making, and execution effectiveness across one of the company’s most significant transformation efforts.

The role requires a highly adaptable leader with strong executive presence, enterprise transformation expertise, and the ability to create scalable operational structures within a fast-paced and evolving environment. This individual will help shape and mature enterprise program management capabilities while driving strategic communication, organizational coordination, and execution rigor across complex initiatives.

This position is expected to operate as both a strategic leader and hands-on transformation operator, balancing executive communication, delivery oversight, organizational alignment, and operational execution.

Compensation

This role is an exempt position with a targeted salary range of $124,139 to $165,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Serve as the primary program management leader for a highly visible enterprise transformation initiative spanning multiple business and technology domains.
• Lead strategic execution planning, organizational alignment, governance structures, and enterprise communication efforts across interconnected transformation workstreams.
• Partner directly with executive leadership, including senior operational and technology stakeholders, to provide strategic guidance, delivery visibility, escalation management, and execution alignment.
• Establish scalable program management practices, reporting frameworks, governance models, communication cadences, and dependency management processes capable of supporting enterprise-scale transformation initiatives.
• Drive executive-level communication and presentation activities, including steering committee reviews, operational updates, strategic planning discussions, and transformation status reporting.
• Provide leadership and mentorship to Program Managers and Project Managers while promoting consistency, accountability, execution rigor, and delivery excellence across the transformation portfolio.
• Facilitate organizational decision-making by synthesizing complex operational, technical, and delivery information into clear executive-level insights and recommendations.
• Lead cross-functional coordination across business, operations, technology, product, architecture, infrastructure, security, data, and external partner teams.
• Identify organizational risks, delivery constraints, operational dependencies, and scaling challenges while proactively developing mitigation and execution strategies.
• Help mature enterprise program management capabilities, operational frameworks, and transformation governance processes to support long-term organizational scalability and execution effectiveness.

Qualifications

• Bachelors Degree directly related to the position or equivalent, preferred.
• Minimum 10 years experience leading large-scale enterprise programs, strategic initiatives, or transformation efforts.
• Minimum five years supervisory or leadership experience.
• Proven experience managing highly complex, cross-functional enterprise initiatives with executive visibility.
• Experience building or scaling program management practices, governance models, or enterprise delivery frameworks.
• Strong experience leading strategic communications and executive stakeholder alignment activities.
• Mortgage industry experience required.
• Experience with enterprise loan origination, servicing, data, or operational technology platforms strongly preferred.
• Exceptional executive communication and presentation skills.
• Strong strategic leadership and organizational influence capabilities.
• Ability to create structure and operational clarity within highly ambiguous environments.
• Strong program governance, dependency management, and enterprise planning expertise.
• Proven ability to scale delivery processes and operational frameworks.
• Experience balancing strategic planning with hands-on execution leadership.
• Strong collaboration and stakeholder management skills across all organizational levels.
• Proficiency with Jira, Smartsheet, and enterprise reporting tools.
• Familiarity with AI-enabled operational models, enterprise automation initiatives, and modernization strategies preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope: Oversees a discrete department or functional area; Executes the operational plan and leads operations of a single large function/program or multiple smaller functions/programs.

Complexity: Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes.

Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization.

Interaction/Supervision: Generally manages staff with direct reports; responsible for complete oversight of people management of the area, including staffing, hiring, termination, and discipline, sets performance standards, evaluates staff, and makes pay decisions; accountable for staff development and training, etc.

Direct Reports: 4 - 2 Program Managers 1 Sr. Project Manager 1 Project Coordinator

Indirect Reports: 7-10 Project managers

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 5-10%
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: PROGR018217