Customer Service Representative at Guild Garage… · Action -…

Summary: Guild Garage Group is a close-knit team with big goals, seeking a Customer Service Representative to join their growing crew. The role involves supporting customers through various communication channels and delivering outstanding service experiences. Responsibilities: - Deliver top-notch service with a positive, empathetic, and professional approach - Handle a high volume of calls with confidence and efficiency - Work across multiple channels (email, chat, phone) to solve problems and provide updates - Think on your feet, research solutions, and provide helpful, friendly responses - Keep accurate records of customer interactions and transactions - Recognize opportunities to recommend additional services that benefit the customer - Work closely with technicians and team members to ensure seamless service - Learn our services inside and out—becoming a go-to expert Required Qualifications: - 1+ year in a customer service role - Excellent communication and active listening skills - Strong organization, time management, and multitasking abilities - Friendly, adaptable, and calm under pressure - A team player who's excited about growth and making a real impact - High school diploma or equivalent Preferred Qualifications: - Bonus points if it's in home services or tech! - Familiarity with ServiceTitan is a big plus (but not required—we'll train you!) Required Skills: Customer Service, Multitasking, Empathy, Calmness under Pressure Benefits: Health, Vision, Dental, PTO, Holidays, 401k and matching, Employee Discount, Employee Referral