Outbound Product Manager, AI and Workflow… at Guidewire… · San Mateo

Outbound Product Manager, AI and Workflow Automation Location: United States - San Mateo, CA Summary Join Guidewire's Product Development & Operations (PDO) team, where we deliver operational excellence and transformative innovation for the world's leading P&C insurers. Our team is dedicated to building secure, scalable, and efficient cloud platforms, with a strong focus on AI, data, and customer-centricity. We thrive in a collaborative, inclusive environment that values curiosity, continuous learning, and bold problem-solving. As an Outbound Product Manager for AI and Workflow Automation on the Guidewire Cloud Platform, you will shape the future of how customers automate, decision, and infuse AI into end-to-end P&C business processes. This role is pivotal in capturing market and customer insights, identifying unmet needs and opportunities, and translating them into clear product direction, customer value, and commercially meaningful outcomes for our agentic and automation portfolio—including the Agentic Framework, Agent Studio, AI Connect, Autopilot Workflow, Rules Service, and Guidewire Functions. You will collaborate across teams to ensure our platform delivers measurable value, efficiency, and innovation for our customers. Job Description What you'll do Act as the Outbound Product Manager for AI and Workflow Automation capabilities on the Guidewire Cloud Platform, spanning the Agentic Framework (agents, tools, memory, evaluation, observability), AI Connect, Agent Studio, and the workflow automation portfolio (Autopilot Workflow, Rules Service, and Guidewire Functions). Engage directly with customers, partners, and field teams to understand real-world automation, decisioning, and AI agent workflows—uncovering valued capabilities, areas of friction, and emerging use cases across the P&C lifecycle (claims, policy, billing, underwriting, and servicing). Synthesize market, customer, and field insights into actionable product opportunities, driving improvements and new features that address unmet needs and unlock new revenue streams as customers adopt agentic AI and process automation at scale. Translate insights into clear outbound product requirements, positioning, and value narratives to guide platform, AI, and application teams as they evolve agents, decisioning, and orchestration capabilities. Partner closely with other App Platform PMs and collaborate with Inbound Product Managers to ensure alignment and drive Guidewire's vision of AI-first applications. Work cross-functionally with Engineering, AI/ML, UX, SRE, Enablement, Professional Services, Early Access, Sales, and Marketing to influence solution direction, customer readiness, responsible-AI practices, and go-to-market execution. Represent AI and Workflow Automation topics in customer meetings, advisory groups, workshops, and group settings—communicating value and best practices to both technical and non-technical audiences, including Customer Advisory Groups and Connections sessions. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you'll bring Required Demonstrated ability to embrace AI and apply it to your current role, as well as data-driven insights to drive innovation, productivity, and continuous improvement. Strong ability to synthesize customer, market, and field input into actionable insights that influence product direction and go-to-market execution. Excellent communication and stakeholder management skills, with the ability to clearly articulate customer needs and business context to engineering, design, AI/ML, and cross-functional partners. Working knowledge of agentic AI and GenAI concepts, including LLMs, prompts, tools, retrieval-augmented generation (RAG), memory, evaluation, observability, and the Model Context Protocol (MCP). Working knowledge of workflow automation and decisioning concepts, including business process orchestration (e.g., BPMN), decision management (e.g., DMN), event-driven architectures, human-in-the-loop steps, and serverless/function-based logic. Familiarity with cloud environments and how AI and automation services are delivered in the cloud (e.g., AWS services, multi-tenancy, security, PII handling, and observability). Ability to collaborate effectively with Product Managers and cross-functional teams while maintaining a clear outbound focus on customer value, adoption, and usability. Comfortable presenting and facilitating discussions with diverse audiences, including customers, partners, and internal teams. Excellent English speaking and written communication skills. Preferred 8+ years of Product Management experience or equivalent experience in a customer-facing, technical role (e.g., solutions engineering, technical consulting, AI/ML product, or platform engineering). Bachelor's degree in technology, computer science, engineering, or equivalent experience; Master's degree is a plus. Experience with AI/agentic platforms, workflow automation, or business rules/decisioning products in cloud platforms. Familiarity with the P&C insurance domain and core systems (e.g., ClaimCenter, PolicyCenter, BillingCenter, InsuranceNow) is a strong plus. Ability to travel 5-15% as needed. Your Impact We believe in clarity and setting you up for success. In your first six months, you'll immerse yourself in customer and market research, build strong cross-functional relationships, and deliver actionable insights that shape the AI and Workflow Automation roadmap—helping customers turn the Agentic Framework, Autopilot Workflow, Rules Service, and Functions into a cohesive automation and AI fabric across the P&C lifecycle. Your work will drive measurable improvements in customer adoption, platform efficiency, and product innovation, directly supporting Guidewire's mission to deliver secure, scalable, and AI-powered solutions. Over time, your influence will extend across teams and customers, helping Guidewire set new standards for operational excellence, intelligent automation, and customer value. What's in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: Flexible work environment Health and Wellness benefits Paid time off programs including volunteer time off Market-competitive pay and incentive programs Continual development and internal career growth opportunities All new hires participate in our in-person orientation process to foster connection and collaboration from day one. At Guidewire, you'll contribute to our wider mission of transforming the insurance industry through technology, innovation, and a culture that values every team member's unique perspective and expertise. The US base salary range for this full-time position is $138,000 - $245,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.