Director, Delivery Assurance (APAC) at Guidewire… · Sydney

Director, Delivery Assurance (APAC) Location: Australia - Sydney Summary The Role As the Regional Quality Director, Delivery Assurance (APAC), you will work with the Senior Director, Services Partner Quality Assurance, to help shape, operationalize, and scale the Delivery Assurance function across APAC. You will lead the regional execution of Guidewire’s Delivery Assurance function, governing how standards, Delivery Assurance services, and partner enablement come together to ensure predictable, high‑quality outcomes on System Integrator (SI)–led and Guidewire‑involved programs in the region. This role will own regional governance of the Partner Capability Maturity Model (PCMM) process—including how Professional Services and Alliances leverage AI-driven insights to identify project risks and partner capability gaps, and convert those insights into remediation plans and capability uplift initiatives. This is a leadership role for an individual with delivery experience who can balance risk management, enablement, and partnership. You will be expected to combine deep delivery expertise, strong executive presence, and data-driven decision‑making to protect Guidewire’s brand, reduce critical escalations, and elevate the maturity and consistency of partner‑led delivery in APAC. Job Description Key Responsibilities Regional Delivery Assurance & Strategy Leadership Act as the regional owner for Delivery Assurance in APAC, translating the global Delivery Assurance Strategy & Operating Model into a pragmatic, regionally appropriate execution plan—while maintaining alignment to global standards, mission, and guiding principles. Collaborate with the Senior Director, Services Partner Quality Assurance to refine the Delivery Assurance operating model based on APAC insights (delivery patterns, partner maturity, regional regulatory constraints, and customer expectations). Work with Senior Director, Services Partner Quality Assurance to gather, define, and maintain Professional Services standards to which Partners will be expected to adhere to improve quality. PCMM & AI‑Driven Quality System Governance Own regional governance of the Partner Capability Maturity Model (PCMM) process, ensuring that the prescribed process (inputs, AI‑generated findings, validations, capability assessments, and feedback loops) is executed consistently across APAC partners and engagements. Collaborate with Alliances to operationalize the AI‑generated risk and capability assessment by  defining data inputs, reviewing AI‑generated project‑level findings and capability assessments, validating accuracy, and providing feedback to continuously improve the model. Use PCMM outputs to aid Alliances in prioritization of partner‑level interventions (e.g., targeted enablement, standards coaching) and to inform partner tiering and ecosystem strategy. Engagement Assurance & Project‑Level Oversight Lead or oversee Delivery Assurance reviews associated with high‑risk or “too big to fail” SI‑led programs in the APAC region. Define engagement review scope, documentation requests, and stakeholder interview plans, and analyze findings as inputs into actionable assessments. Create assessments that highlight delivery strengths and risks with clear mitigation plans, owners, timelines, and actions. Partner Delivery Quality & Ecosystem Performance Collaborate with Alliances to embed partner delivery standards and “what good looks like” across APAC SI‑led engagements, ensuring expectations are clearly understood and applied. Work with Alliances to implement and refine partner scorecards and quality KPIs in APAC, to measure Partner standards adherence, capabilities, and performance. Represent Professional Services in regional partner governance forums (e.g., QBRs, capability reviews) and other forums with a large partner presence (ex. Connections), using data and insights to influence partner investment in quality. Cross‑Functional & Executive Stakeholder Leadership Serve as the primary APAC Delivery Assurance liaison for Portfolio/Practice leadership, Engagement Directors, PS Product & Portfolio, Customer Success, and regional Sales. Provide executive briefings on regional Delivery Assurance posture, including coverage, key risks, escalations, partner capability themes, and improvement plans to PS and Alliances leadership. Work with regional APAC PMO leadership to ensure that Guidewire-led programs adhere to program execution standards. Contribute APAC perspectives into global Delivery Assurance governance and operating model, helping refine global standards, dashboards, and processes based on regional experience. Team Leadership & Talent Development Build and lead a small APAC Delivery Assurance team over time in line with the future‑state organization structure for Delivery Assurance. Set clear expectations, coach team members on Delivery Assurance methods and partner engagement, and foster a culture that reflects the function’s guiding principles. Collaborate with global PS leadership and Talent teams to define career paths, training, and enablement for Delivery Assurance roles, including use of AI tools and data platforms. KPIs & Success Metrics Success in this role will be measured using a combination of global and regional metrics, such as: % of eligible APAC SI‑led projects reviewed by Delivery Assurance per year Reduction in the number of engagements where executive escalation of material risks occurs. Improvements in partner standards adherence scores, audit pass rates, and capability assessments across APAC partners. Improvement in on‑time / on‑budget implementations, go‑live success rate, and post‑implementation customer satisfaction for APAC SI‑led programs. Positive qualitative feedback from regional PS leadership, Alliances, and key SI partners on the value, clarity, and fairness of Delivery Assurance engagements. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. Key Skills & Experience Experience working with or within insurance carriers in the APAC markets. Direct experience with Guidewire products and implementations of Guidewire products. 10+ years of experience in enterprise software Professional Services, delivery governance, or program management, with a strong track record delivering large transformation programs. Significant experience working with or within System Integrators and partner ecosystems. Proven ability to work across cultures, time zones, and regulatory contexts. Deep understanding of delivery methodologies and governance frameworks, and demonstrated ability to design and run audit, health‑check, or assurance programs for complex implementations. Comfort working with AI‑assisted analytics and data platforms to interpret project and partner signals and to refine models over time. Demonstrated success influencing partner behaviors and capabilities through standards, scorecards, enablement, and governance rather than direct control. Excellent written and verbal communication skills; able to synthesize complex delivery and risk information into clear, concise narratives for senior executives and boards. Experience leading or coaching senior delivery professionals (e.g., Engagement Managers, Principals, or equivalent) in matrixed, global environments. Collaborative mindset with the ability to work across Partners, Professional Services, Alliances, Partner Success, PS Product & Portfolio, and Customer Success to drive integrated solutions. Demonstrated continuous improvement mindset, using patterns from reviews and PCMM outputs to recommend and drive structural improvements to standards, tools, and offerings. Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement. Preferred Skills & Experience Experience leading partner quality programs or working with capability maturity models. Formal training or certifications in project / program management, risk management, or governance (e.g., PMP, PRINCE2, PgMP, SAFe), or equivalent practical experience. Multi‑lingual skills relevant to APAC markets. #LI-AA1 About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Additional Locations: Australia - Remote