Customer Service Rep I (Part Time) at GuideWell in San Antonio, TX

Customer Service Rep I (Part Time)

Location: San Antonio, TX, United States

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details:

• $18 per hour + Quarterly Bonuses
• Part Time Position - 20 hours per week
• 4 week training Schedule Hours are Mon - Fri 8:00am to 4:30pm CST (40 Hours per week) required

• Work availability required following training: Monday to Friday with 4hr shift for 10:00a-2:00p Central Time

What Will You Be Doing:

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications:

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry highly preferred.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.