Wealth Operations and Complex Case… at Guardian Life · Bethlehem

Wealth Operations and Complex Case Support Specialist

Location: New York · Hybrid - In office 3 days per week

Are you energized by solving complex problems and partnering closely with advisors to bring sophisticated wealth strategies to life? As a Wealth Operations & Complex Case Support Specialist, you will provide high‑touch, end‑to‑end implementation support for large, complex, and multi‑product wealth cases once a client has decided to move forward. This role partners directly with advisors, particularly those without dedicated operations infrastructure to guide them through systems, documentation, and execution complexity.

You are

A strong execution partner who thrives in complexity and ambiguity and enjoys working directly with advisors and internal teams to drive outcomes. You are known for your ability to translate complicated operational requirements into clear, actionable next steps, and you take pride in seeing sophisticated cases through from post‑sale to completion. You are comfortable operating without a script, proactively identifying risks, clarifying ownership, and ensuring momentum in high‑stakes, detail‑oriented work.

You will

• Lead end-to-end implementation oversight for large, complex, and multi-product wealth cases, ensuring post-sale activity advances through funding, execution, and completion with clear ownership and accountability.
• Serve as a senior escalation and advisory partner to investment advisers, third-party sponsors, and internal teams, translating complex requirements into practical execution plans and timely next steps.
• Provide high-touch guidance across required processes, systems, documentation, account structures, sequencing, and dependencies while reinforcing advisor ownership and avoiding duplication of existing responsibilities.
• Coordinate cross-functional execution with Business Development, Service, Trading Operations, Compliance, Licensing, clearing partners, custodians, and platform sponsors to resolve barriers and maintain momentum on priority cases.
• Evaluate operational risk, handoffs, escalation points, and process gaps; proactively recommend solutions that reduce advisor friction, improve client delivery, and strengthen controls.
• Develop and support training, reference materials, and process guidance for relevant products, platforms, and workflows to build field and internal partner capability.
• Contribute to pilot programs and evolving service models by identifying implementation themes, documenting lessons learned, and supporting scalable improvements for complex-case support.

You have

• Demonstrated experience in wealth management operations, including exposure to advisory, annuity, and/or alternative investment products

• Strong working knowledge of complex operational workflows, systems, and documentation requirements

• Experience partnering directly with advisors or frontline teams in execution‑heavy environments

• Proven ability to manage multiple dependencies, handoffs, and escalation points

• Clear, calm communication skills with the ability to explain complex processes step by step

• Sound judgment, accountability, and comfort operating in evolving or pilot environments

Salary Range:

$82,770.00 - $135,975.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.