Guardant Health→
Supervisor, Client Services at Guardant Health in Remote
Skills
Job Description
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Position Summary:
The Client Services Supervisor is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Supervisor must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.
Essential Duties and Responsibilities:
Supervise the Client Services Associates (CSAs), Senior CSAs, and Lead CSAs.
Ability to perform the duties of all preceding Client Services job descriptions.
Approve employee timecards and PTO requests.
Ensure all CSA responsibilities and daily activities are being performed in accordance with expected turn-around times in order to meet daily business needs.
Train existing and new CSAs on processes and policies.
Perform competency assessments.
Create and manage NCRs and DARs as needed.
Adhere to Standard Operating Procedures (SOPs) pertaining to Client Services requirements.
Work with internal departments and external partners to ensure client satisfaction.
Suggest process improvements and collaborate with Leadership on testing new or enhanced software programs.
Other administrative duties as needed.
Qualifications:
Bachelor’s degree preferred.
High school diploma, or its equivalent required plus experience.
Minimum of 2 years Customer Service experience, preferably in the Health Care industry.
Ability to work as part of a team comprised of internal employees, contractors and managers.
Ability to multitask and take on various projects.
Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
Excellent written, verbal communication skills are required, as is computer proficiency.
Solid experience using Salesforce.com and Microsoft Office.
Flexibility with respect to working hours based on operational need.
Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/