PATIENT EXPERIENCE - Patient Experience… at Guam Regional… · Dededo

PATIENT EXPERIENCE - Patient Experience Partner

BASIC PURPOSE OF THE JOB

Reporting to the Customer Relations Manager, acts as the liaison between patients and the Hospital and will serve as the patient’s primary point of contact for all customer relations and administrative issues. The PCP ensures that patients receive the care they need and that they understand their medical condition, medications, and other instructions.

JOB REQUIREMENTS Minimum Education

Associate’s degree in Health Care Administration or related area Bachelor’s degree preferred

Minimum Work Experience

2 -4 years’ experience working in a patient/customer relations role in a hospital or clinical setting.

Required Skills, Knowledge and Abilities

Must be able to represent the Customer Relations Department. Ability to maintain confidentiality is crucial. Ability to be flexible with hours and to work under pressure. Excellent judgment needed.