Case Manager (Support Broker) - DC Area at GT Independence · Silver…

CASE MANAGER (SUPPORT BROKER) - DC AREA MAKE A MEANINGFUL IMPACT EVERY DAY At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. OUR MISSION To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards. RESPONSIBILITIES AND DUTIES • Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff. • Develop and maintain relationships with Agency staff, other providers and individuals/families. • Know, understand, and abide by GT Mission and Values and quality of service standards. • Ensure quality and timeless of all documentation in accordance with all state and agency requirements. • Abide by all agency policies and procedures. • Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants. • Complete written assignments as assigned. • Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion. • Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships. • Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports. • Provide instruction and counseling which guides the participant in problem solving and decision making. • Advocate and collaborate with other individuals and organizations on behalf of the participant. • Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.) • Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model). • Provide guidance with the management of the individual & Family directed budget (Employer of Record Model). • Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model). • Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model). • Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model) • Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model) • Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model). • Inform and coordinate community resources including coordination among primary, preventative and chronic care providers. • Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence. • Other duties as assigned. MINIMUM REQUIREMENTS • Be 18 years of age or older; • Meet the DHCF requirements for a waiver case manager: • Have current, appropriate licensure, • Have a Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR • Bachelor degree and two (2) years’ experience with the population(s); OR • Registered Nurse (RN); OR • can have an Associate degree and three (3) years’ experience with the population(s). • Successfully complete a criminal background check pursuant to the District’s criminal background check, Health-Care Facility, Unlicensed Personnel Criminal Background Check Act of 1998, and the FBI Criminal History Check; • Not on the DC OIG Exclusion List; • Complete a required training course on the District’s Services My Way Program and traditional Medicaid program, and demonstrate an understanding of the program and the role and responsibilities of a Support Broker; • Receive ongoing required training, as required by DHCF. • The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization. ADDITIONAL EXPERIENCE AND QUALIFICATIONS • Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards. • Excellent interpersonal skills. • Ability to manage a schedule and frequent travel • Strong desire to help individuals live a life of their choosing • Strong networking skills; knowledge of the local community; ability to connect people to community resources • Proof of state curriculum and any other state-mandated training for this position. • Work hours are must remain flexible as work schedule may vary noted due to needs of persons receiving services. • Strong oral and written communication skills • Personal computer skills, specifically Microsoft Office products • Strong ability to participate in a highly effective team • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology. WORK ENVIRONMENT • Work is performed in a typical office setting. Travel within the District of Columbia is required. Job Type: Full-time Salary: From $55,000.00 per year As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.