Sr. Product Manager- CRM Portals and Apps at GSK in Durham, NC

Sr. Product Manager- CRM Portals and Apps Location: Durham Blackwell Street Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will lead product work across CRM, patient portals, and mobile apps that support patient services. You will partner with clinical, patient services, data, privacy, and engineering teams to define product strategy and deliver solutions that improve patient experience. We value clear communication, user-focused thinking, and practical delivery skills. This role offers visible impact, growth, and the chance to help unite science, technology and talent to get ahead of disease together. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Define and own the product roadmap for CRM, patient portals, and apps. Prioritize features based on user needs and business value. Write clear user stories, acceptance criteria, and requirements to enable engineering and vendor delivery. Work with UX designers and researchers to validate concepts and run usability testing with patients and providers. Ensure solutions meet privacy, security, and regulatory requirements for handling protected health information. Use metrics and user feedback to measure product performance and drive continuous improvement. Lead cross-functional teams, manage vendor partners, and support go-live and adoption activities. Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals Bachelor’s degree or equivalent experience in product management, computer science, healthcare, or related field. 5+ years of product management experience building CRM, portals, or mobile apps in healthcare or regulated industries. Experience writing user stories, prioritizing backlogs, and working with Agile delivery teams. Knowledge of CRM platforms and APIs, and experience integrating systems across data, identity, and authentication. Understanding of health data privacy and security requirements (for example HIPAA) and experience applying them to product design. Experience with Salesforce Health Cloud, Salesforce CRM, or similar healthcare CRM platforms. Experience with identifying and implementing AI use case(s) within patient services Experience with patient support programs, specialty pharmacy workflows, or hub services Preferred Qualification If you have the following characteristics, it would be a plus Experience with interoperable health standards and APIs (for example FHIR) and health information exchange patterns. Proven ability to work with cross-functional teams and influence senior stakeholders. Previous work with external vendors, SaaS platforms, or platform migrations. Background in analytics, experimentation, and defining product KPIs to measure impact. Certifications or training in Agile, product management, or privacy compliance. #LI-GSK Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - usrecruitment.adjustments@gsk.com GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. 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