Member Programs & Account Management Intern at GS1 US in Ewing, NJ

Summary: GS1 US is a small company with a world-class culture that impacts how the world does business. As a summer Intern, you will support strategic initiatives to improve the member journey, enhance account management practices, and generate actionable customer insights. Responsibilities: - Support projects focused on improving the member experience through data and process analysis. Assist with mapping the member journey, auditing CRM data quality, analyzing activation and retention trends, identifying renewal risk patterns, and reviewing member feedback to drive improvements - Support initiatives focused on improving visibility and coordination across multi-account customers. Assist with identifying and mapping related accounts, analyzing cross-account product adoption trends to uncover expansion opportunities, and reviewing customer hierarchy structures to recommend standardization and governance improvements - Document and evaluate member-facing and internal workflows to identify bottlenecks, redundancies, and manual steps, and recommend practical efficiency improvements, automation opportunities, and best practices while supporting implementation of approved enhancements - Assist in collecting, analyzing, and reporting data related to member programs and account management projects to inform strategic decisions - Provide support to the Member Programs and Account Management team on various tasks and projects, including research, reporting and analysis Required Qualifications: - Detail-oriented, analytical, and proactive student interested in customer experience, operations, and data-driven strategy - Completed at least your third year of a collegiate program - Interest in data analysis, communications, business, or related fields - Strong written and verbal communication skills - Ability to gather requirements and facilitate discussions - Ability to synthesize complex information into clear, concise insights - Comfortable presenting findings to internal stakeholders - Ability to stay organized and accurate in managing multiple projects - Self-motivated with strong attention to detail - Ability to work well with cross-functional teams to drive innovation - Open to new ideas and ways of approaching industry challenges - Curiosity and willingness to ask thoughtful questions about business processes - Intellectual curiosity and desire to learn about member experience and standards organizations Preferred Qualifications: - Familiarity with tools such as Microsoft PowerPoint, Excel, Google Sheets, or Google Analytics - Technical comfort with CRM systems, databases, or customer success platforms - Experience creating process flows, customer journey maps, or visual documentation of workflows - Strong analytical and problem-solving skills - Experience with Excel and/or data visualization tools Required Skills: Data Analysis, Customer Experience, Process Improvement Important Skills: Microsoft Excel, CRM Systems Nice-to-Have Skills: Eagerness to Learn