Onboarding Associate, Enterprise at Grubhub in NYC Metro Area

Summary: Grubhub is a leading online food ordering company that champions restaurants across the nation. They are seeking an organized and detail-oriented Enterprise Onboarding Specialist to manage the onboarding process for new enterprise partners, ensuring a seamless experience from initial contact to successful activation. Responsibilities: - Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation - Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data - Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations - Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements - Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies - Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process - Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress - Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce - Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success Required Qualifications: - At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support - Experience working with enterprise-level accounts is a plus - Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners - Proven ability to build rapport and trust with external stakeholders quickly - Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy - Familiarity with Salesforce, AWS Voice, and Jotform - Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership - Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision Required Skills: Salesforce, AWS Voice, Jotform, Enterprise Account Management, Client Onboarding, Account Coordination, Sales Support, Coachability, Project Management Benefits: Equity, 401K, Multiple medical, dental, and vision plans