Underwriting Manager at Group Health… · Madison

Full-time- 40 hours

Hybrid Work ArrangementEnjoy the flexibility of a hybrid schedule, combining remote work with in-person collaboration. Following an initial period of on-site training, this position offers the opportunity to work from home while maintaining regular connections with colleagues in the office. Candidates must be able to commute to Madison, Wisconsin, for in-person meetings, and other on-site needs as required.

POSITION SUMMARY The Underwriting Manager is responsible for overseeing the daily operation of the underwriting team, including accountability for risk selection, service delivery to all levels of customers, and management and development of the underwriting team members. The Underwriting Manager will interface with the sales team, external customers and independent insurance agents to facilitate the annual renewal process for existing clients and conduct risk assessment for potential new clients.

Why Join GHC-SCW? For more than 50 years, GHC-SCW has served south central Wisconsin as a local, member-owned, not-for-profit cooperative dedicated to improving health and well-being. We offer a collaborative culture where employees can make a meaningful impact, build strong relationships across the organization, and contribute to the success of the members and communities we serve. This position provides the opportunity to lead the underwriting team, partner with leaders across the organization, and help shape business strategy for a trusted local health plan committed to quality, innovation, and community involvement. GHC-SCW is a quality-driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

JOB SPECIFIC MINIMUM REQUIREMENTS

Bachelor’s degree in Business, Accounting, Finance or closely related field. 5+ years of relevant experience in health insurance setting, with an emphasis on Health Management Organizations (HMOs) experience. 3+ years of management experience. 3+ years of relevant experience in working with health insurance quotes/renewals preferred. Strong analytic and strategic thinking skill set. Strong leadership skills to bring stakeholders together. Demonstrated business acumen, including broad health care experience. Ability to influence business decisions and directions for initiatives. Strong knowledge of health insurance market dynamics. Leadership and Ethics: Demonstrate GHC-SCW’s Leadership AIMs-Accountability, Innovation, and Mentorship-by taking ownership of actions and outcomes, fostering a culture of creativity and continuous improvement, and guiding, empowering, and developing others to support individual and organizational success.

Support and promote the mission and strategic vision of GHC-SCW. Ability to maintain patient confidentiality. Adhere to corporate compliance initiatives. Lead by example. Effectively communicate verbally, non-verbally and in written form. Ability to provide individual and small group problem-solving and guidance. Treat everyone with dignity and respect. Ability to work with a diverse staff and member population. Maintain professional conduct and appearance within GHC-SCW and at sponsored activities.

Systems Thinking and Decision-Making

Consider impact on GHC-SCW members, community, staff and other GHC-SCW departments when making suggestions or decisions. Collaborate with other departments, administration and partnered outside agencies. Ability to be resourceful and flexible in emergent situations. Demonstrate good assessment skills.

Resource Utilization and Financial Accountability

Excellent analytical skills. Ability to read and interpret financial statements. Prepare and monitor department budgets and clinic productivity. Consider financial impacts (cost/benefit) in decision making. Ensure efficient use of staff resources.

Professional Growth

Participation in pertinent continuing education courses for self-development. Willingness to review new trends and techniques/update knowledge base. Demonstrates increasing decision-making and performance development

Collegiality

Interact with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership, and members. Contribute to a supportive and healthy work environment that is conducive to learning. Work closely with and communicate with other clinic staff to ensure timely and accurate clinic information is disseminated. Resolve interdepartmental concerns, questions, and issues as they arise, working in conjunction with appropriate parties.
Ensure that assigned staff work collaboratively with all employees, providers and other customers.

Ability to maintain organizational and patient confidentiality. Knowledge of HIPAA requirements. Ability to be culturally sensitive and work with diverse populations. Proven written, oral communication, and presentation skills required. Excellent organizational skills and detail oriented. Ability to work effectively with all levels of an organization while providing excellent customer service required. Ability to work independently and be results oriented required. Ability to manage multiple priorities required. Commitment to meeting deadlines required. Ability to work in a consultative approach with users in assessing needs and requirements.
Ability to present ideas in user friendly language. Ability to train and mentor non-project management staff on basic project management skills. Experience working in a team-oriented, collaborative environment. Ability to work extra and/or flexible hours including occasional weekends required. Ability to travel to various work sites. Incumbent is expected to provide personal transportation. Possession of a valid Wisconsin driver license if the employee is operating a motor vehicle. Ability to stay current on, and adapt to, rapidly changing technology and business processes. Ability to sit for extended periods of time. Ability to maintain patient confidentiality required. Knowledge of medical records and appropriate documentation requirements. Knowledge of HIPAA requirements.
Ability to handle confidential information with integrity and professionalism.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being. Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve. Our Values:

We are a not-for-profit Cooperative We are member-centered We are equitable and inclusive We are quality-driven We are innovative We are community involved

We believe: Healthcare is a human right. In treating all people with dignity and respect. There is strength in diversity. Equity celebrates our humanity. We are better together.