Team Lead Host at Group Germain in Location not listed

Team Lead Host

The vibe at your place is more than perfect: lighting, music, everything is on point.

Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.

WHAT YOU'LL DO

• Reservations & Guest Experience
  • Manage the daily reservation book through OpenTable.
  • Optimize seating, pacing, and table availability to maximize guest experience and revenue.
  • Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
  Private Dining Coordination
  • Manage bookings for private dining events (up to 20 guests).
  • Coordinate event details with culinary and service teams to ensure seamless execution.
  • Promote menu enhancements and beverage pairings where appropriate.
  Guest Relations & Communications
  • Manage the Punch email inbox and respond to guest inquiries by phone and email.
  • Coordinate special requests, celebrations, and dietary accommodations.
  • Resolve guest concerns or escalate to management when required.
  Online Reputation
  • Monitor and respond to Google and OpenTable reviews.
  • Share guest feedback and service trends with the leadership team.
  Leadership & Administration
  • Support, coach, and train the host team.
  • Prepare daily VIP reports and reservation communications.
  • Maintain reservation records and assist with reporting and administrative projects.

WHAT YOU'LL BRING

• High school diploma or equivalent experience
• Restaurant experience an asset
• Excellent stress and pressure management skills
• Good physical condition: standing for long periods of time
• Positive, trustworthy attitude and ability to work as part of a team

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at
  Germain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the
  growth of a company that strives to move you forward and recognizes you for
  who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your
  workplace.

The hourly rate for this role is 20,00$ in alignment with internal equity.

Apply - we look forward to hearing from you

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.