Operations Technician (Part Time) at Group DC · Stavanger

Tampnet is hiring two part-time employees for our Operations Centre at Hinna Park in Stavanger!

The Network Operations Centre (NOC) primarily serves the offshore industry and operates 24/7 on a rotating schedule that includes day, evening, and night shifts. The NOC is the hub of activity at Tampnet and you will work in a team that serves as the central point of contact for several departments including Subsea, Technology and Architecture, Solutions Implementation and Deployments and Engineering.

Tampnet prioritizes the continuous development of its employees, offering students a great opportunity to grow in various fields and within the company.

You will receive thorough training from the team, be assigned a mentor, and tasks will be adjusted based on your level of expertise.

We place a high value on a positive work environment and offers various initiatives for professional and social enrichment, such as training sessions, weekly padel games, team-building activities, summer events, and activity competitions like "Tampnet on the Move."

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Responsibilities and tasks:

• Handle customer calls, incidents, alarms, and service requests, escalating complex or higher-level (L2+) issues to the Operations Engineer or shift lead according to the Tampnet escalation matrix.
• Monitor the network for incidents and events, ensuring timely first-line (L1) response.
• Perform daily / nightly NOC checklists, operational routines, and archive reports.
• Support follow-the-sun coordination with other GNOC teams.
• Support coordination and execution of planned network changes.
• Assist with SLA uptime calculations and reporting.
• Perform basic administration of users and access.
• Ensure adherence to ITIL-aligned practices and continuous service improvement.
• Carry out first-line analysis of events / incidents and basic problem solving.
• Maintain and follow operational documentation, runbooks, and checklists.
• Ensure clear and timely communication with customers and internal stakeholders on first-line matters.
• Support internal reporting on ticket volumes and incident trends, as requested.
• Contribute to a positive work environment in the team / department.
• Participate in projects and service delivery as necessary.
• Perform other technical tasks within his/her area of expertise.

Desired qualifications:

• Enrolled in, or having completed at least one year of, a relevant university program (e.g., computer science, telecom or electrical engineering), or equivalent relevant experience.
• Basic understanding of IP networking and telecom infrastructure concepts.
• Ability to work part-time / flexible shifts.

Language: You must be fluent in Norwegian and have strong oral and written skills in English.

Desired personal qualities:

• Great communication skills
• Customer- and solution-oriented mindset
• Analytical and structured with the ability to complete tasks
• Ability to handle stress and make decisions in hectic situations
• High work capacity
• Proactive and process-oriented approach
• Courageous and initiative with ability to follow through
• A burning interest and passion for the field of infrastructure and telecommunications
• Candidates applying for the position will be subject to background checks during the recruitment process, and this evaluation will be a factor in the selection of a candidate.

Security Requirements

To be a current candidate for the position, you must be Security Cleared (or eligible for Security clearance in Norway) and authorised according to Norwegian Security Act. Read more about security clearance at https://www.nsm.no/.

We can offer:

• Varied working days with independence and challenging tasks
• Great opportunities for professional and personal development in a growing company
• Professional and social work environment
• Interact with exciting customers, projects and new technology
• Competitive compensations and comprehensive benefits package
• Modern office locations