Used Vehicle Acquisition Specialist - Group 1… at Group 1… · Owings…

Overview

Group 1 Honda Owings Mills is part of fast growing Group 1 Automotive, a leader in automotive retail, and we are looking for a Used Vehicle Acquisition Specialist to our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who may be interested in selling or trading their current vehicle. You will focus on creating interest, building rapport, and providing a positive customer experience. This is not a traditional vehicle sales position. Once a customer expresses interest in purchasing or trading into another vehicle, you will introduce and transition the customer to a member of our Sales team to continue the process.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities
• Make outbound follow-up calls to current and previous service customers
• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade
• Schedule vehicle appraisal and acquisition appointments
• Maintain consistent and professional follow-up with prospective customers
• Accurately document customer interactions, appointments, and follow-up activity
• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff
• Deliver a friendly, professional, and low-pressure customer experience

Qualifications

• Automotive BDC, customer service, or appointment-setting experience is preferred
• Bilingual skills are a plus
• Strong communication, interpersonal, and relationship-building skills
• Self-motivated with the ability to work in a fast-paced dealership environment
• High school diploma or equivalent
• Valid driver license

Compensation: The expected salary range for this position is $60,000 - $80'000/ a year based on experience.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program