IT Support Specialist at Ground Up International in New York, NY

Summary: Ground Up International is a premier footwear manufacturer seeking an IT Support Specialist for their New York office. The role involves providing technical support, ensuring compliance with IT General Controls, and maintaining the efficiency of technological systems while collaborating with teams in New York and China. Responsibilities: - Technical Support: Oversee and provide first-level contact and problem resolution for users with hardware, software, and application issues via phone, email, or in person, ensuring excellent service delivery - Ticket Management: Oversee helpdesk tickets and escalations using our ZohoDesk ticketing system - Hardware Support: Oversee and assist in setting up and configuring new desktops, laptops, peripherals, mobile devices and conference room technology - Software Support: Install, configure, and troubleshoot software applications and operating systems - Software Administration: Manage corporate software administration and licensing for Microsoft, Google, Adobe, Anthropic, and other enterprise software accounts - Security: Assist in IT security assessments, oversee security training, and monitor security alerts - Escalation: Escalate unresolved issues to the appropriate IT support teams or senior personnel - Communication: Keep constant communication with the Operations team and keep them informed of outages - Documentation: Maintain & update knowledge base articles & technical documentation - Perform other duties as assigned by VP of Technology and Operational Intelligence Required Qualifications: - Minimum of 1-3 years of experience in IT support - Computer Science-related Certifications, Degrees or Internship experience - Hands-on Microsoft Office 365 Administration (Intune, Entra, Exchange, Sharepoint) - Experience setting up and configuring hardware including PC's, Mac's, and AV technology - Familiarity with Network drives and Synology Backup devices Preferred Qualifications: - Mac MDM experience a plus - Experience with Microsoft Defender, Microsoft Sentinel, SentinelOne, KnowBe4, or other IT security platforms a plus - Password manager experience (BitWarden a plus) Required Skills: IT support, Microsoft Office 365 Administration, Microsoft Intune, Microsoft Entra, Microsoft Exchange, Microsoft SharePoint, Hardware setup and configuration, PC hardware, Mac hardware, AV technology, Mac MDM, Microsoft Defender, Microsoft Sentinel, SentinelOne, KnowBe4, Password management, BitWarden, Network drives, Synology Backup devices, ZohoDesk ticketing system Benefits: Medical, Dental, Vision, 401k plan & access to employee recognition programs., Paid vacation, holidays, Eternal Summer Fridays, birthdays off & more!, Friendly, fun, creative & collaborative work environment.