Student Connect Coordinator

companyDescription Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. jobDescription We’re looking for a proactive, organised coordinator who cares about great student experiences and keeping a busy service team running smoothly. If you enjoy helping people, simplifying processes, and supporting a team to do their best work, this role could be a great fit. As the Student Connect Coordinator, you’ll support the leadership team to deliver high‑quality, student‑focused services across the student lifecycle. Day‑to‑day, you’ll guide Student Connect Officers, assist with the management of workloads and rosters, and make sure enquiries are handled accurately and on time across our in‑person, phone, email and digital channels. You’ll also help improve our knowledge resources and processes so the team can work smarter. What you’ll do Be the first point of contact for escalated enquiries—providing clear guidance and helping resolve issues Coordinate daily workloads and adjust priorities during peak periods Assist with roster management to ensure coverage across all service channels Monitor and triage team chat channels, sharing updates and escalating where needed Provide Tier 1 support to students and complete associated administrative tasks (e.g. standard documents, official letters, ID cards) Contribute to internal knowledge articles and continuous improvement initiatives Work with stakeholders on complex matters and support complaint investigations Help with recruitment, induction and training for new staff and casuals About you What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future. You will also have: Strong organisation and communication skills, with a practical problem‑solving mindset Comfortable working in a fast‑paced, team environment and using digital tools Experience in a busy customer service or student support environment Ability to manage competing priorities in a fast-paced setting Proven ability to work collaboratively across teams and stakeholders Keenness to improve the way we work and help others learn and develop What we can offer This is a continuing, full-time position based at Griffith University Brisbane City (South Bank) (preferable) or  Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range HEW Level 5 salary range $82,415 - $92,456 per annum + 17% superannuation. qualifications additionalInformation Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Salary packaging options and corporate health discounts Generous leave entitlements including paid parental leave and leave loading Opportunities for internal mobility How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description) Current curriculum vitae/resume Applicants must have unrestricted working rights. Sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. Closing date: 11:59pm Sunday 24th May 2026. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.