Maintenance Technician at Greystar in London

Key Role Responsibilities

• Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Promotes customer satisfaction by providing regular updates to residents via Onsesite regarding ongoing or delayed maintenance issues.
• Administers all property maintenance & records in accordance with Greystar policies & procedures.
• Maintains a focus on delivering services within agreed budgetary & resource parameters.
• Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning. Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.
• Reports any incidents or accidents to the Community Manager using the correct system and documentation.
• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Coordinates and accompanies external Contractors/Suppliers executing minor works on site.
• Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
• Ensures annual checks are carried out for their statutory insurance and qualifications.
• Manages and maintains all statutory testing records, utilising other team members where appropriate
• Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Reviews site risk assessments as required with Community Manager.
• Seeks to maximise efficiency of utilities.

Knowledge & Qualifications

• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
• Awareness of H&S requirements on site.
• Continually strives to improve knowledge, skills and abilities to produce the best results.
• A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.

Experience & Skills

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter.
• Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents.
• Good team player with strong relationship building and influencing skills.
• Positive approach and ability to work on own initiative.
• Ability to determine cost effective solutions to repairs.
• Contractor & Supplier Supervision skills are desirable.
• Excellent organisation skills with the ability to multi task and prioritise.
• Flexible approach to work and adaptable to thrive in a changing environment.