Resident Services Manager - Kapilina Beach… at Greystar… · Kapilina…

Summary: Greystar is a leading global real estate platform specializing in property management and development. The Resident Services Manager role focuses on enhancing resident satisfaction and retention by addressing service requests and coordinating community activities. Responsibilities: - Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments - Completes call-backs on all service requests within 24 hours to ensure resident satisfaction - Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents - Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed - Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily - Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary - Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary - Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary - Prepares Community Access keys/fobs/etc. for move-in - When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations Required Qualifications: - 1 - 2 years of related experience Preferred Qualifications: - HI Real Estate License - Experience with leasing and property management - Proficiency in Yardi/CRM systems - Proficiency in Microsoft Outlook - Proficiency in Microsoft Teams - Proficiency in Microsoft Excel Required Skills: HI Real Estate License, Leasing, Property management, Yardi, CRM systems, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Resident satisfaction, Resident retention Benefits: Commission or bonus eligible – Greystar Monthly Incentive Program., In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance., In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs., Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service., Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure., For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability., 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)., 401(k) with Company Match up to 6% of pay after 6 months of service., Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)., Employee Assistance Program., Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans., Charitable giving program and benefits.