Wellness Member Services Assistant (Part… at Grey Oaks… · Location…

Description

Grey Oaks Country Club, a prestigious Club in Naples, Florida, is seeking a Receptionist & Member Services Assistant who will enthusiastically greet our members and guests and assist them with their needs. In this role you would be interacting with members and guests in-person, on the phone and by email.

This position reports to the Director of Wellness.

About Grey Oaks Country Club

Recognized as one of Florida's premier private clubs, Grey Oaks Country Club opened in 1993 and encompasses the Grey Oaks and Estuary communities, featuring 54 holes of championship golf and exceptional lifestyle amenities. Our Facilities Include:

• 63,000-square-foot East Clubhouse
• Décor enhancements planned for 2026 and beyond
• Newly renovated 12,000-square-foot Golf Pro Shop (2025)
• Golf Performance Center featuring InRange technology
• 10 Har-Tru tennis courts
• 8 pickleball courts with dedicated pavilion
• Recently renovated 30,000-square-foot Wellness Center and Sports Complex (2024)
• Pool Café featuring indoor and outdoor dining overlooking a resort-style pool
• Estuary Clubhouse with dining, golf shop, and locker facilities, scheduled for renovation in 2028

With more than 350 team members, Grey Oaks has earned the prestigious Platinum Club of America designation multiple times and is widely recognized as a destination for hospitality excellence and professional development. Located in beautiful Naples, Florida, Grey Oaks is dedicated to creating exceptional experiences for members and guests every day. Learn more at www.greyoakscc.com.

About You

You are an outgoing and personable professional with a background in customer service, member services, and/or general administrative duties coupled with an interest in the hospitality industry. You are adept at effectively communicating with all types of people. You are organized, a problem solver, and highly proactive. You understand that service is at the heart of your job.

You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with. Your wisdom is clearly understanding what you know and what you don’t know, and making sure that the right person handles the right problem.

Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day, and displayed with every decision you make.

Requirements

• Responsible for greeting all members and guests and directs inquiries to the appropriate team member.
• Answers telephones, handles scheduling/rescheduling/cancellation of appointments.
• Must understand all activities and programming within Wellness & Spa.
• Ensures scanning and check in of all members and guests, manually entering information if necessary.
• Greet and welcome members by name when possible, and with a smile upon arrival.
• Exceptional interpersonal, customer service and communication skills. Ability to act with a sense of urgency and be calm under pressure
• Assists with Member/Guest check-in for services and activities, providing members with a personalized welcome experience
• Familiarity of phone systems with multiple lines and functions in answering, retrieving voicemail messages and routing calls
• Assist Members and executive team with clerical tasks (i.e, typing, scanning, printing, filing, editing documents, mailing packages)
• Create guest passes for members.
• Receive and sort all mail, directly to the appropriate team member.
• Communicate with departments to keep track of events and daily operations (i.e, BEOS, Events calendar, event details, hours of operations) to ensure accurate and consistent information for members and guests.
• Ability to retain names and Club information and respond to members by name and inform them of Club events and activities.
• Observes safety and security procedures and uses equipment and materials properly and ensures that we provide a safe workplace for our team.
• All other duties as assigned by management.

Education/Experience

• Minimum 1 year of experience in a professional administrative and/or receptionist position
• Experience working at high end private club or in the hospitality industry desired
• Proficient in the use of Microsoft Office, specifically Outlook, Word and Excel - knowledge of NorthStar and/or Asset Essentials is plus.
• Must be able to lift up to 50 lbs.
• Willingness to work weekends and holidays.

Compensation & Benefits

Grey Oaks offers a competitive compensation package for eligible team members, including:

• A positive, team-oriented work environment
• Opportunities for professional development alongside top industry professionals

Grey Oaks is an Equal Opportunity Employer and a Drug-Free Workplace