Mortgage Desk Processor I at GreenState Credit Union in Remote

Summary: GreenState Credit Union is a financial services organization serving its members and communities. The Mortgage Desk Processor I manages disclosure, redisclosure, and lock/secondary desk activities for residential mortgage loans, including rate locks, pricing reconciliation, investor communications, mortgage rate publication, and reporting. The role requires accuracy, sound judgment, confidentiality, and responsiveness in a fast-paced, deadline-driven environment.

Responsibilities:
- Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change
- 1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision
- 2. Demonstrates a positive member service (internal and external) focus at all times
- 3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
- 4. Ensures confidentiality of member information
- 5. Supports a diverse and inclusive work environment
- 6. Adheres to all state, federal and credit union regulations, policies and guidelines
- 7. Willingness to adjust to duties between the desks on an as needed basis
- 8. Disclose and Redisclose loans that meet compliance, regulation and GreenState requirements and guidelines
- 9. Ensures proper documents are sent to borrowers based on state requirements and loan parameters
- 10. Processes rate lock requests for initial locks, profile change requests, lock extensions, re-locks, renegotiations, cancellations, pair-offs, etc. accurately and efficiently. Screens incoming rate lock requests for conformance to GreenState Lock Desk Policies and Procedures
- 11. Collects invoices for pair-offs and works with the Account Specialist to ensure payment is processed accordingly
- 12. Tracks amount and reason for roll, pair-off, Early Payoff, and other fees adjusted upon purchase to assure accuracy and provide feedback to loan teams when necessary. Communicates extensively with investors regarding pair-off and Early Payoff fees
- 13. Documents and stores exception approval for future potential review by regulators
- 14. Evaluates and identifies loan level characteristics to determine if individual loans should be locked Best Efforts or Hedged
- 15. Investigates and resolves price discrepancies at the time of initial lock and final loan purchase
- 16. Reconciles key data points affecting pricing and eligibility on loans throughout the lock period
- 17. Documents vital information to hedge files towards specific investors, when necessary
- 18. Assists with generating hedged pipeline reports and ensures the accuracy of pipeline data
- 19. Communicates extensively with trader and broker dealers to assure incoming or outgoing wire invoices are accurate
- 20. Calculates the daily mortgage rates for publication with market-specific pricing, uploads the daily rates to the GreenState website, and distributes the rate sheet accordingly
- 21. Maintains an email distribution list of realtors and distributes rate sheets daily
- 22. Collects purchase advices from investors, enters data into Encompass, and reviews information for accuracy
- 23. Communicates with investors acting as intermediary on behalf of the Credit Union and the respective loan team in investigating discrepancies or errors. Works with investors in rectifying any discrepancies
- 24. Assists with producing and submittal of Withdrawn/Denied as well as Lock Expiration Reports to department staff to prevent or curtail losses
- 25. Assists with ongoing training and support for Mortgage Loan Officers and Mortgage Associates
- 26. Attends appropriate outside training opportunities to gain knowledge and help identify potential efficiencies

Required Qualifications:
- Interpersonal skills to represent the Credit Union in a positive way during member contact
- High school diploma or the equivalent (e.g., GED)
- At least one year of similar or related financial experience
- Must be bondable
- Ability to coordinate and prioritize multiple projects simultaneously. Strong time management skills required to manage and complete multiple assignments at the same time in a fast paced and collaborative team environment
- Excellent verbal and written communication skills
- Ability, availability, and willingness to work flexible/additional hours as demanded by the workload. The job may require a non-traditional workweek with extra hours including evening duties
- Creative and adaptable with good problem-solving skills
- Proficiency with office equipment and software including Microsoft Office, Internet and Email
- Self-directed nature, ability to work independently of supervision
- Accuracy and attention to detail required

Required Skills: Financial Services, Microsoft Office

Benefits: Work From Home, Attends appropriate outside training opportunities to gain knowledge and help identify potential efficiencies.