Greenpeace Aotearoa→
Telefundraising Team Leader at Greenpeace… · Auckland
Skills
Job Description
About Us
Greenpeace is an independent global campaigning organisation that uses creative confrontation to protect Earth’s ability to nurture life in all its diversity. Joining Greenpeace Aotearoa puts you at the heart of the fight against big polluters and climate change.
We thrive on a passion for the planet, a culture of activism, and a deeply held commitment to diversity, equity, and trust.
About the Role
- Location: Tāmaki Makaurau (Auckland) – Hybrid
- Salary: $65,000 - $75,000
- Full-time, Permanent: M-F 37.5 hrs/week, days begin at 12:15pm
As a Telefundraising Team Leader, you will manage, inspire, and develop a high-performing team of telefundraisers. Working alongside a collaborative leadership team (two fellow Team Leaders, a Performance Coach, and the Telefundraising Manager), you will drive daily performance while keeping your team connected to our environmental mission.
Key Responsibilities:
- Lead & Inspire: Drive your team to consistently hit daily and weekly fundraising targets.
- Coach & Develop: Run regular 1:1s, monitor call data, and deliver training to lift skills and confidence.
- Manage Performance: Set clear goals, celebrate success, and proactively manage underperformance.
- Operations: Run engaging team meetings and stay on top of daily team admin.
About You (Skills & Experience)
You are an energetic, target-driven leader who knows how to focus on bringing the best out of people in this type of calling environment.
What you bring:
- Leadership: 1+ years managing and coaching teams of 5+ in a fast-paced contact centre (sales, fundraising, or customer service).
- Frontline Experience: 2+ years of frontline contact centre experience hitting KPIs under pressure.
- Coaching & Training: Proven ability to deliver feedback, run training sessions, and implement performance improvement strategies.
- Tech-Savvy: Quick to adapt to new systems and tools.
- Recruitment: Experience with recruitment, interviewing, or onboarding is a bonus but not essential.
- The Passion: A genuine desire to protect the environment and fight for climate action.
[View the Full Job Description Here]
Salary & Benefits
- Zero-excess health insurance plan (criteria applies for visa holders)
- Hybrid work arrangement
- 4 Wellbeing days + Birthday leave
- Employee Assistance Programme (EAP)
- Ongoing learning & development
Apply Now
Greenpeace is an equal opportunity employer. We value diversity and celebrate an inclusive environment free from discrimination. If you are ready to use your leadership talents to save the planet, we want to hear from you!