Post-Sales Account Specialist I at Greenheck Group in Schofield, WI

Your Opportunity:

As the Post Sales Account Specialist you will deliver customer service, account support, and order coordination that keeps the post sales experience running smoothly. You will drive customer satisfaction by connecting customers, sales, and production teams to meet delivery expectations and resolve issues quickly. This is your opportunity to step into a newly structured role within the Accurex sales support team where you can take ownership of the customer journey after the sale and make a real impact on retention and experience.

What You'll Be Doing:

• Respond to customer inquiries related to order status, shipping issues, and order changes
• Provide customer service support for technical and process related requests from customers and sales teams
• Coordinate with production and internal teams to align on order schedules and delivery requirements
• Partner closely with Account Managers to support accounts and maintain strong customer relationships
• Use CRM and internal systems to track orders, update account details, and manage workflows
• Proactively monitor accounts and projects to prevent delays or disruptions
• Resolve customer issues quickly by collaborating across internal teams and driving solutions

What you’ll bring:

Required

• Education: Associate degree or equivalent experience
• Experience: 2 to 4 years in customer service, sales support, or account support

Preferred

• Education: Bachelor degree in business or related field
• Experience: External customer service or account coordination experience

Software and/or Applications:

• Microsoft Office including Outlook Excel Word PowerPoint
• CRM systems

Additional experience desired:

• Strong attention to detail and analytical thinking
• Problem solving and decision making skills
• Ability to manage multiple priorities in a fast paced environment
• Strong communication skills with customers and internal teams

Some things we think you should know:

• Work type: Hybrid or on site depending on location
• Locations available: Based on business need
• Travel expectations: Minimal travel required

Competencies:

• Customer focus drives every interaction by delivering efficient and effective service across orders and account support
• Integrity and professionalism guide decision making and ensure accountability in a fast moving environment
• Initiative fuels proactive problem solving and keeps accounts on track without waiting to be asked
• Critical thinking supports strong decision making when resolving customer issues and coordinating solutions
• Teamwork connects sales production and customer teams to deliver a seamless post sales experience

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $62,685-$77,434and may vary based on factors such as job related knowledge, skills, experience, and performance. With best in class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer and phone. Sedentary work. Occasional lifting up to 10 pounds. Repetitive motion of hands and wrists. Frequent computer use and visual focus required. Occasional movement to attend meetings or complete office tasks. Work may be performed on site, remote, or hybrid depending on role alignment.