Personal Care Specialist (Part Time) at Green Thumb… · Naperville

Summary: Green Thumb Industries is committed to promoting well-being through cannabis. The Personal Care Specialist engages with patients and customers, providing education on products and ensuring a positive retail experience. Responsibilities: - Engage with and assist patients and/or customers in a customer-facing, intimate retail environment - Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction - Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge - Promote a work environment that is positive, communicative, patient and/or customer-oriented - Assist in verifying order deliveries for accuracy - Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints - Ensure local and state cannabis regulations are properly enforced and upheld - Ensure sales floor is properly stocked and presence of the store is well maintained and compliant - Maintenance of hard copy files as required - Follow security measures and safety compliance procedures - Complete duties at assigned workstations, as determined by management, during scheduled shifts including: - Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru - Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts - Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary - Other duties as assigned Required Qualifications: - At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience - Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs - Must have reliable, responsible, and dependable attendance - Must be 21 years or older - Must pass all required background checks including state-specific cannabis employment requirements - Possess valid driver's license or state ID - Must be and remain compliant with all legal or company regulations for working in the cannabis industry Preferred Qualifications: - Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred - Previous experience with POS systems - Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures - Prior cannabis experience not required Required Skills: Point of Sale (POS) Systems, Cannabis Laws and Regulations, Safety Regulations, Inventory Management, Word Processing, Database Management, Spreadsheet Applications, HIPAA Compliance Benefits: Discretionary annual incentive program driven by organization and individual performance