Asset Protection Specialist (Part Time) at Green Thumb… · Whitehall

Summary: Green Thumb Industries is a company that prioritizes creating a welcoming and safe environment for its guests. The Asset Protection Specialist plays a crucial role in ensuring safety and compliance while providing excellent customer service and fostering a positive atmosphere in the dispensary. Responsibilities: - Be the first smiling face our guests see—greet all visitors with warmth and positivity - Manage check-in with professionalism and efficiency, while upholding compliance standards - Set the “RISE Vibe” from the moment customers enter our doors - Provide basic concierge-level support: answering common questions and directing traffic - Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order - Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance - De-escalate situations with empathy, tact, and clear communication - Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times - Report and respond appropriately and urgently to any safety, security, or compliance incidents - Support emergency procedures and preparedness, including fire, evacuation, or weather response - Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment - Foster strong relationships and mutual trust with store teams, leadership, and customers - Share insights on guest interactions, safety concerns, and security risks with transparency and discretion - Support training of new APS team members to model warm, professional, and compliant behavior Required Qualifications: - At least one year of customer-facing or concierge experience strongly preferred - Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs - Must have reliable, responsible, and dependable attendance - Must pass all required background checks including state-specific cannabis employment requirements - Possess valid driver's license or state ID - Must be 21 years or older and meet all state-specific cannabis employment requirements - Must be and remain compliant with all legal or company regulations for working in the cannabis industry - Capable of remaining alert and responsive during extended periods of time - Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary - Remain in a stationary position, if required, to meet the needs of the business - Converse and communicate with individuals and groups of people directly - Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email - Inspect and receive detailed information, such as patients' and/or customers' dates of birth, order information, or inquiries - Move inventory and materials weighing up to 30 pounds independently - Position self to move inventory and materials in storage areas - Comfortable standing or walking for extended periods, up to the duration of a scheduled shift or workday and working both indoors and outdoors - Friendly, professional demeanor with excellent interpersonal skills - Ability to remain calm and empathetic in stressful situations - Consistent demonstration of excellent customer service skills - Ability to establish and maintain effective working relationships with all employees - Ability to listen well and effectively communicate, both verbally and in writing, with various audiences - Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures - Employee must be able to follow instructions as directed and incorporate constructive criticism from managers - Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements Preferred Qualifications: - Familiarity with POS systems and/or compliance technology preferred - Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service Required Skills: Point of sale system operation, Compliance technology, cannabis laws and regulations, Safety regulations, Local municipal codes, Standard operating procedures, HIPAA compliance